Contact & Business Information

How to reach us

We're a small, founder-led team and we read every message. The fastest way to reach us is by email — we reply within one business day, usually faster. WhatsApp is great for quick questions on existing orders.

Email — preferred

support@truehealthprotocol.health
Response time: under 24 hours, Monday–Friday.

For order issues, please include your order number in the subject line so we can pull it up immediately.

WhatsApp — for quick questions

+972 55 911 6990
Response time: same day during business hours.

Yes, that's an Israeli number — that's where our headquarters is registered. Most U.S. customers find email faster.

What we can help with

  • Order status, tracking, or delivery questions — we'll check the carrier and follow up directly.
  • Returns, refunds, or our 30-day guarantee — see our Guarantee page; one email and we handle the rest.
  • Product questions, dosage, ingredient sourcing — we'll point you to the right protocol or science page.
  • Wholesale, practitioner, or affiliate inquiries — email us with your background and we'll get back to you.

Shipping & fulfillment

U.S. orders ship from our U.S. warehouse (typically 5–10 business days standard). International orders ship from a regional fulfillment partner depending on destination. See our Shipping Policy for full details.

Business information

True Health Protocol is operated by Katy Davidovich (founder), with fulfillment handled through partner warehouses in the United States and internationally.

Hours

Customer support: Sunday–Thursday, 9:00 AM – 6:00 PM Israel time (UTC+3) — that's 2:00 AM – 11:00 AM U.S. Eastern. We monitor email outside those hours and reply on the next business day.

Compliance & transparency

True Health Protocol products are dietary supplements. Statements on this site have not been evaluated by the U.S. FDA. Our products are not intended to diagnose, treat, cure, or prevent any disease. See our Our Science and Quality & Sourcing pages for more on testing, manufacturing, and references.

If you have a press, partnership, or media inquiry, please email us with the subject line “Press / Partnerships” and we'll route you to the right person.