Contact

Get in touch — we read every message

We're a small, founder-led team. There's no offshore call center, no chatbot pretending to be a person, no auto-reply that buries your question. When you write to us, a real human on our side reads it, pulls up your order if you have one, and writes back — usually within a few hours, never longer than one business day.

This page tells you the fastest way to reach us for whatever you need (order issue, refund, product question, wholesale, press), the response times you should expect, what to include in your message so we can solve it on the first reply, and a long list of answers to the questions we get most often. If your question is on the FAQ list at the bottom of this page, you'll have your answer in 30 seconds — please scroll down and check before you write to us.

If you'd rather just talk to us right now, the form on this page goes straight to support@truehealthprotocol.health. Your message lands in the same inbox the founder reads every morning.

Best ways to reach us

Email — the fastest channel for almost everything

support@truehealthprotocol.health

Email is our primary support channel. Every message goes into a shared inbox the founder and the support lead both watch. Typical response: under 24 hours, Monday–Friday. Most replies actually go out within 4–6 hours during our working day.

Why we prefer email over chat or phone: it gives us time to look up your order, check carrier tracking, pull the relevant batch's certificate of analysis, double-check a dosage answer against our science notes, and write you a complete reply on the first try — instead of putting you on hold or making you wait for a callback.

Subject-line tip: if you have an order issue, put your order number (it looks like #1042 or THP-1042) in the subject line. That alone usually saves a back-and-forth and means we can reply with a real answer instead of "what's your order number?"

WhatsApp — for quick questions

+972 55 911 6990

WhatsApp is great for short questions: "is my order shipped yet?", "can I take NMN with my morning coffee?", "do you ship to Canada?" Same-day reply during our business hours. Outside those hours, we read the message in the morning and reply first thing.

Yes — that's an Israeli country code (+972). Our headquarters is registered in Israel; the founder lives and works there. Your order does not ship from Israel. U.S. orders ship from our U.S. warehouse, and international orders ship from regional partner warehouses (full details on Shipping Policy). The Israeli number is just where the customer-support team picks up — it's a WhatsApp message either way, so the country code doesn't change anything for you.

Most U.S. customers actually prefer email because the time zones line up better. Israel is 7 hours ahead of U.S. Eastern; an email you send at 9 PM Eastern is in our inbox by the time we open up at 9 AM local, and we usually reply before you've finished your morning coffee.

The contact form on this page

The form below this section drops directly into the same support inbox as the email address above. Use it if you don't want to leave the site or if your mail client is being uncooperative. We reply to the email address you provide in the form — no account required.

What kind of question do you have?

Different questions go to slightly different people on our side. You don't need to send to a different address — everything routes through support@truehealthprotocol.health — but if you tag your message with the right subject line, it gets to the right desk faster.

What to include in your message — templates

You don't have to use these templates, but if you do, we can usually solve it in one reply instead of three. Copy the relevant block, fill in the brackets, send.

Order status / tracking issue

Subject: Order #[YOUR ORDER NUMBER] — status

Hi — placed order [YOUR ORDER NUMBER] on [DATE]. Tracking shows [LAST KNOWN STATUS, e.g. "out for delivery 3 days ago, then nothing"]. Could you check what's happening on the carrier side?
Shipping to: [CITY, STATE/COUNTRY]
Email on file: [EMAIL]

What we do with this: we look up your order, pull the carrier-side tracking (which is sometimes ahead of what you can see), and either tell you the real status or open a case with the carrier on your behalf. If a package is genuinely lost, we ship a replacement at our cost — no investigation period, no insurance claim you have to file.

Refund / 30-day guarantee request

Subject: Order #[YOUR ORDER NUMBER] — refund request

Hi — I'd like to use the 30-day guarantee on order [YOUR ORDER NUMBER], product [PRODUCT NAME]. [Optional: brief reason — "didn't agree with me", "didn't notice an effect after 4 weeks", "wanted the powder version", or just "changed my mind".]

What we do with this: we issue the refund. No questions asked, no return shipping required for a single bottle, no restocking fee. You'll get a confirmation email when the refund is issued; the money typically appears in your account 3–5 business days later (your bank's pace, not ours). Full details on the 30-Day Guarantee page and the formal Refund Policy.

Product / dosage / ingredient question

Subject: Question about [PRODUCT NAME]

Hi — I'm taking [or considering] [PRODUCT NAME]. My question: [your question]. Context: [your age range, current stack, any relevant condition or medication you're comfortable mentioning — totally optional, but helps us answer in your context].

What we do with this: we point you to the relevant section of Our Science, Protocols, or the product description; if it's a medication-interaction question we'll flag what we know and tell you to confirm with your prescriber; if it's a dosage-stacking question we usually have a direct answer. We will never replace a doctor — but we'll be honest about what the literature actually says.

Allergen / batch / COA (certificate of analysis) request

Subject: COA request — [PRODUCT NAME]

Hi — I'd like the certificate of analysis for [PRODUCT NAME], batch number [if you have it from the bottle, otherwise just "current batch"]. I'm asking because [optional reason — allergen check, heavy metals, third-party verification, professional setting, etc.].

What we do with this: we pull the COA from the manufacturer for the relevant batch and email it to you as a PDF. This usually takes 1–2 business days because we have to request the latest version from the lab — we don't store unverified COAs locally and pretend they're current. You'll get the actual lab document, with the lab's name, accreditation, and date on it.

Wholesale, practitioner, or clinic order

Subject: Wholesale inquiry — [YOUR BUSINESS / CLINIC]

Hi — I run [BRIEF DESCRIPTION OF BUSINESS], based in [LOCATION]. We're interested in carrying [SKUs OR CATEGORIES]. Anticipated monthly volume: [BALLPARK]. Do you have a wholesale program or practitioner pricing?

What we do with this: we reply with our wholesale terms (minimums, tiered pricing, lead times, MAP policy, drop-shipping options for clinics that don't want to hold stock). If you're a licensed health professional and just want professional pricing on personal-use orders, mention that and we'll set it up directly without going through the wholesale paperwork.

Affiliate / influencer / content partnership

Subject: Affiliate inquiry — [YOUR CHANNEL / NEWSLETTER / SITE]

Hi — I run [CHANNEL / SITE / NEWSLETTER], focused on [TOPIC], audience size approximately [SIZE], primarily in [GEOGRAPHIES]. I'd like to apply for the affiliate program. Link / handle: [LINK].

What we do with this: we look at your channel, send you the affiliate program details (commission, cookie window, payout cadence, content guidelines, what we'll pre-approve and what needs review), and onboard you if it's a fit. We say no to channels whose audience or claims aren't a match — we'd rather have fewer affiliates who write honestly than a long roster who oversell.

Order status and tracking

Most order questions are about timing. Here's the short answer for the impatient: U.S. orders typically arrive 5–10 business days after you place them, broken down as 1–2 business days to process and pack at our U.S. warehouse, then 3–8 business days in transit depending on your address. International orders take longer — see the country-by-country breakdown on the Shipping Policy.

You'll get two emails for every order: a confirmation within minutes of checkout, and a shipping notification with a tracking link as soon as the warehouse hands the package to the carrier. If you got the first but not the second after 3 business days, write to us — that gap usually means the carrier scan didn't fire correctly and we need to follow up directly with the warehouse.

If your tracking went silent for more than 5 business days mid-transit, that's also worth an email. Don't panic yet — domestic packages occasionally skip a scan and show up on time anyway — but it's worth us looking at the carrier-side data, which is more detailed than what shows up on the public tracking page.

For full coverage of every shipping edge case (lost packages, stolen packages, customs delays, address corrections, refused deliveries, partial shipments, return-to-sender, redelivery), see the FAQ on the Shipping Policy page. It's long because shipping is genuinely complicated; the index at the top will jump you to the section you need.

Returns and refunds

We offer a 30-Day Money-Back Guarantee: if a product isn't right for you for any reason — didn't agree with you, didn't notice an effect, wrong format, you just changed your mind — email us within 30 days of the delivery date and we'll refund the bottle in full. No questions asked, no return shipping required for a single bottle, no restocking fee, no "you used too much of it" pushback.

The formal version of all of that lives on the Refund Policy page, which covers edge cases like multi-bottle returns, bundle returns, lost-in-transit refunds, customs-rejected refunds, and the timing of when the money actually shows back up in your account. The two are consistent — the guarantee page is the friendly version, the refund policy is the document version.

To start a refund, just email support@truehealthprotocol.health with your order number. We process refunds in the order they come in; most go out the same day they're requested. Once we issue it on Shopify, your bank takes 3–5 business days to actually reflect it on your statement — that part is out of our hands.

Product, dosage, and stack questions

Anything we can answer about ingredients, dosing, timing, stacking, or "is this right for me" — we're happy to. We can't replace a doctor and we won't pretend to, but we read the literature on every ingredient we sell, we have a long-form science page for the underlying mechanisms, and we've answered most of these questions before.

Self-service first — most product questions have an answer on these pages:

• Our Science — the underlying biology behind every ingredient (NAD+, NMN, resveratrol, spermidine, fisetin, urolithin A, mitochondrial biogenesis, senolytics, the 9 Hallmarks of Aging framework).
• Protocols — pre-built supplement stacks by goal (longevity, mitochondrial renewal, beauty, fertility, metabolic, sleep). Pick the one closest to your situation and adjust from there.
• Getting Started — if you're brand-new to longevity supplements, this is the page that orients you. Order matters: foundations first, then targeted ingredients.
• Quality & Sourcing — third-party testing, manufacturing standards, what we test for, why we don't carry certain forms.
• Ingredient Sourcing — country of origin and supplier transparency for the major actives.
• FAQ — the big list of repeat questions.
• The Protocol Library — long-form articles on individual ingredients, stack design, and the research behind each protocol.

If your question isn't answered there, write to us with as much context as you're comfortable sharing — current age range, current supplement stack, current medications (if relevant), and what you're trying to optimize for. We'll give you our best honest answer, point you to the relevant studies, and flag anything we'd want you to clear with your physician first.

Medication interactions and "is this safe with X?"

This is the question we take most seriously. Some honest framing first: we read the literature, we know the well-documented interactions, but we are not your prescriber and we cannot see your full medical record. The pattern we follow on every interaction question is:

1. We tell you what the published evidence actually shows about that ingredient and that drug class. If there's a documented interaction (e.g. berberine and metformin, resveratrol and blood thinners at high doses, NMN/NR with cancer-active patients, statin + CoQ10 depletion as a beneficial stack), we say so directly.
2. We tell you what doses the studies used and what the warning thresholds are.
3. We tell you to confirm with your prescriber before adding anything to a medication regimen, and we'll send you the studies to bring to that conversation if you want.

What we won't do: tell you "everything is fine" without checking, or scare you off something with a vague "not recommended" when the literature actually has a clear answer. If the honest answer is "the studies are mixed, here's what they say, talk to your doctor," that's the answer you'll get.

Allergens, certifications, and certificates of analysis

We get a lot of allergen and certification questions; here are the common answers.

• Vegan / vegetarian: most of our capsules are vegetarian (HPMC / cellulose). The exceptions are clearly marked — Marine Collagen and a small number of softgels (e.g. Astaxanthin, some omega-3 / vitamin combinations) use bovine, marine, or fish-derived materials. The product page lists the capsule type for every SKU.
• Gluten / wheat: none of our products are formulated with gluten-containing ingredients. We don't currently hold a certified-gluten-free seal on every SKU, but our manufacturers' allergen control programs cover gluten cross-contamination at the major-allergen threshold. If you have celiac disease or are otherwise medically gluten-sensitive, write to us for the specific batch's allergen statement.
• Dairy / lactose: our capsule and powder products do not contain dairy. Marine Collagen and Multi-Collagen contain no dairy. If a product contains a milk-derived ingredient, the product page will say so.
• Soy: the majority of our products are soy-free. A small number of softgels use sunflower lecithin rather than soy lecithin precisely so that soy-sensitive customers can use them. The label is the source of truth.
• Shellfish / fish: Marine Collagen is sourced from wild-caught fish (typically cod and other deep-sea white fish; species varies by batch). It is not shellfish-derived. Astaxanthin is from algae (Haematococcus pluvialis), not shellfish. If you have a fish allergy, avoid Marine Collagen and check Astaxanthin's batch statement.
• Tree nut / peanut: our products are formulated without tree nuts or peanuts. Some plant-derived actives (resveratrol, pterostilbene) are extracted from plants in the same botanical families as nuts (e.g. Vitis vinifera for resveratrol) but are not nut-derived. Allergic reactions to these extracts are rare; if you have a documented severe nut allergy, we recommend reading the batch COA for residual-protein testing.
• Halal / kosher: we do not currently carry an active halal or kosher certification across the product line. Some individual SKUs are produced in certified facilities; write to us with the specific SKU you're asking about and we'll check.
• Non-GMO: all major actives are non-GMO. We use non-GMO carriers (HPMC, MCT, rice flour) where applicable. We do not currently carry the Non-GMO Project Verified seal across the line; the absence of a seal is not the same as the presence of GMO ingredients.
• Third-party testing: every batch of every active is tested by an ISO 17025–accredited laboratory for identity, potency, heavy metals (lead, cadmium, arsenic, mercury), microbial limits, and residual solvents where applicable. The certificate of analysis is available on request.

To request a COA, email us with the product name and (if you have the bottle in front of you) the batch number from the bottom of the bottle. Most COAs come back within 1–2 business days as a PDF.

International orders, customs, and duties

The short version: we ship to most of the world, but the details vary a lot by country. Full country-by-country breakdown is on the Shipping Policy page. Here's the high-level customer-support framing:

• United States: ships from our U.S. warehouse, no customs to worry about, 5–10 business days standard.
• Canada: ships from a regional warehouse where possible. Canada Post handles last-mile. Some longevity ingredients are not approved as natural health products by Health Canada; if a SKU isn't shippable to Canada, the checkout will block it and we'll explain why.
• United Kingdom & EU: ships from a regional fulfillment partner. Some EU member states have ingredient restrictions on certain longevity actives (e.g. NMN status varies country to country and changes regularly). The shipping policy lists the current status by country.
• Australia & New Zealand: ships internationally with a longer window (10–18 business days). Some actives are scheduled or restricted; we'll flag this at checkout.
• Rest of world: we ship most places. Customs duties and VAT, where applicable, are the customer's responsibility unless a destination's pricing already includes them at checkout (the checkout will tell you).

If a package is held at customs longer than the country's typical window, write to us — we can usually provide the supporting documentation (commercial invoice, ingredient list, manufacturer information) that customs needs to release it. Lost-in-customs situations are handled under our shipping policy and the 30-day guarantee.

Wholesale, practitioner, and clinic accounts

If you run a clinic, a wellness practice, an integrative or functional medicine office, a longevity-focused gym, or any other business that wants to carry True Health Protocol on shelf or recommend it directly to clients, we have a wholesale and practitioner program.

What's included:

• Tiered wholesale pricing on case quantities — discount tiers scale with monthly volume.
• Practitioner pricing for licensed health professionals on personal-use or in-office stocking orders.
• Drop-ship option for clinics that prefer to recommend rather than carry inventory; we ship directly to your client under your brand of recommendation.
• Marketing assets — product imagery, ingredient one-pagers, the Hallmarks-of-Aging mechanism map, and the protocol stack documents — available for use in your patient education materials with attribution.
• Consistent batch documentation (COAs, ingredient sourcing letters, allergen statements) for clients who ask.

To open a conversation, email support@truehealthprotocol.health with the subject line "Wholesale inquiry — [your business name]". Tell us what you do, where you're located, what SKUs or categories you'd want to carry, and a rough sense of monthly volume. We reply within 2–3 business days with terms.

Affiliate program

We run an affiliate program for content creators, longevity-focused newsletters, podcasters, and credentialed health professionals whose audience overlaps with our customer base. We approve affiliates manually — we'd rather have a smaller roster of voices we trust than a large one we can't keep track of.

To apply, email us with the subject line "Affiliate inquiry — [your channel]", a link to your primary channel (newsletter, YouTube, podcast, Instagram, blog), an honest description of your audience size and focus, and which products or categories you'd most likely cover. We respond within 2–3 business days with the program details (commission tier, cookie window, payout cadence, content guidelines, the off-limits list of medical claims we won't co-sign even from an affiliate).

Press, media, and podcast inquiries

For press, podcast, podcast-guest, conference, or media-collaboration inquiries, email us with the subject line "Press / Partnerships" and we'll route you to the founder or the relevant scientific contributor. We can speak on:

• The Hallmarks-of-Aging framework as it applies to consumer supplementation.
• NAD+ biology, NMN dosing, and the difference between bioavailable forms.
• The senolytics class (fisetin, quercetin, apigenin) and the gap between the animal data and the human evidence.
• Mitochondrial renewal — biogenesis vs. mitophagy, urolithin A, PQQ, CoQ10's role in statin users.
• Foundational micronutrients that quietly underwrite every longevity stack.
• What's overhyped in longevity supplements right now, and why we don't carry some of the most-marketed ingredients.

We turn down interviews where the angle is preset against the supplement category itself or in favor of unsupported claims. We don't pay for placement and we don't sponsor "best of" lists in exchange for inclusion. If your editorial standards align with that, we're easy to work with.

Privacy, data, and account requests

For privacy-related requests — copies of the personal data we hold on you, deletion requests, GDPR / CCPA / state-level data requests, opting out of data sharing, or any other privacy concern — email us with the subject line "Privacy request — [type]" and the email address associated with your order(s). We confirm receipt within 1–2 business days and complete most requests within 5 business days; the legal SLA in most jurisdictions is 30 days, which we treat as a hard ceiling, not a target.

If you specifically want to opt out of analytics and advertising-data sharing, the simplest path is the Data Sharing Opt-Out page, which lays out what we share, with whom, and the buttons to turn it off. Email is also fine — we'll process the opt-out manually and confirm.

Hours and holidays

Customer support is staffed Sunday–Thursday, 9:00 AM – 6:00 PM Israel time (UTC+3). In U.S. time zones, that's roughly:

• Eastern (ET): 2:00 AM – 11:00 AM
• Central (CT): 1:00 AM – 10:00 AM
• Mountain (MT): 12:00 AM – 9:00 AM
• Pacific (PT): 11:00 PM (previous day) – 8:00 AM

The Israeli work week runs Sunday through Thursday; Friday is a half day at most, and Saturday is the weekend. We monitor email outside those hours and on weekends — urgent issues (lost orders, refund-time-sensitive situations, allergic reactions, anything where waiting until Monday is genuinely a problem) get a same-day reply seven days a week. The pattern is: routine messages wait until the next business morning; anything that says "urgent" or "today" in the subject line gets eyes on it within a few hours.

U.S. national holidays do not close our support inbox (we're not a U.S.-based team). Israeli national and religious holidays (Rosh Hashanah, Yom Kippur, Sukkot, Passover, Shavuot, Israeli Independence Day) close support for the day. Major closures get a heads-up auto-reply 1–2 days before. Routine fulfillment is unaffected — the U.S. warehouse keeps running on the U.S. calendar regardless.

Self-service quick links

Before writing to us, here's the cheat sheet of which page to check for which question. Most of these answer the question in 30 seconds.

• Order status and shipping windows by country → Shipping Policy
• Returns, refunds, the formal 30-day policy → Refund Policy and 30-Day Guarantee
• Brand-new to longevity supplements, where to start → Getting Started
• How to combine supplements into a stack → Protocols
• The science behind the ingredients → Our Science
• Manufacturing, testing, sourcing → Quality & Sourcing and Ingredient Sourcing
• "Common questions" → FAQ
• Long-form articles by ingredient → The Protocol Library
• Legal / business contact (registered address, trade name, etc.) → Business Information
• Privacy / data sharing opt-out → Data Sharing Opt-Out
• Terms of Service → Terms of Service

Frequently Asked Questions

How long does it take you to reply?

Email and contact-form messages: under 24 hours, Monday–Friday; usually under 6 hours during our working day. WhatsApp: same day during business hours. Wholesale, affiliate, and press inquiries: 2–3 business days. Privacy requests: confirmed within 1–2 business days, completed within 5 in most cases.

Do you have a phone number I can call?

We don't run a phone line. Email and WhatsApp are the channels — both reach a human on our side, both are logged so we can pull up the conversation later, and both let us check your order before responding instead of putting you on hold. If a phone call is genuinely the right format for what you need (e.g. a wholesale negotiation), we'll schedule a video call by appointment.

Where are you based?

The headquarters and the founder are based in Israel; that's the registered business address and where the customer-support team works from. The fulfillment is global — U.S. orders ship from a U.S. warehouse, EU/UK orders ship from a European partner where possible, and rest-of-world orders ship from regional partners. Your package's origin depends on your destination, not on where the company is registered.

Why isn't there a chat box on the site?

We've tried live chat. Honestly, it didn't make support better — it made it worse. Customers got faster but lower-quality answers from whoever happened to be at the keyboard, instead of correct answers from someone who'd looked up the order, the COA, or the relevant study. Email forces a 30-second pause that ends up producing better replies. We may revisit chat later, but only if we can keep the answer quality.

I don't see my order confirmation email.

First check your spam / promotions folder — Shopify's confirmation email occasionally lands there. Search for "True Health Protocol" or "order confirmation". If it's not there after 30 minutes from checkout, write to us with the email address you used at checkout and the rough timing — your order is probably under a slightly different email address (a typo at checkout) and we can find and forward it.

I entered the wrong shipping address. Can you change it?

Email us within 24 hours of placing the order and put "address change — Order #XXXX" in the subject line. If the warehouse hasn't picked the order yet, we can change it; once a shipping label has been generated, the carrier-side address is locked. After that the options are: (a) intercept-and-redeliver, which the carrier may charge for, (b) wait for return-to-sender and re-ship at our cost, or (c) attempt redirect via the carrier's own redelivery system. We'll walk you through whichever path is cleanest.

Can I cancel an order after placing it?

Yes, if it hasn't shipped. Email us within a few hours of checkout with "Cancel — Order #XXXX". If the warehouse has already labeled it, we'll let you know — at that point the cleanest path is to receive it and either keep it or use the 30-day guarantee.

Can I add to my order after placing it?

If it hasn't shipped, yes — we can manually add a SKU and bill the difference, or refund and re-place if that's simpler. If it's already in transit, it's faster to place a new order; we'll waive the second shipping charge if you ask and place both within a couple of days.

My package was marked delivered but I can't find it.

This happens occasionally and is almost always one of three things: (a) the carrier scanned it as delivered before actually leaving it, and it shows up later that day or the next; (b) it was left somewhere non-obvious (back porch, garage, neighbor's mailbox); (c) it was actually stolen. Wait 48 hours, check with the carrier directly, check with neighbors and household members. If it still hasn't surfaced, write to us — we'll either re-ship at our cost or refund, your choice. We don't make customers fight insurance claims for this.

The bottle arrived damaged or missing the seal.

Take a photo of the damage, email us with the order number and the photo. We re-ship at our cost. We never ask you to mail back a damaged or unsealed bottle; throw it out responsibly.

One of my bottles is missing from a multi-product order.

Email us with the order number and the missing SKU. We ship the missing item at our cost, no return required for the rest of the order. Multi-bottle orders occasionally get split-packed and arrive in two boxes; check the tracking for a second package before assuming it's missing.

Can I get my refund as store credit instead?

Yes, and we'll add a small bonus on top — a thank-you for keeping it in the longevity habit even if this specific bottle wasn't right. Mention "store credit" in the refund email and we'll set it up.

Do you do exchanges?

Functionally yes — we refund the original product under the 30-day guarantee and you place a new order for the swap. That's cleaner accounting than a true exchange and ends up the same for you. If the difference is a flavor or format swap on the same line (e.g. powder for capsule), we can sometimes ship the new one and skip the refund step entirely; ask in the email.

Are your products FDA-approved?

No. By U.S. law, dietary supplements are not FDA-approved — that path is reserved for prescription drugs. They are regulated under DSHEA (the Dietary Supplement Health and Education Act): the manufacturer is responsible for ensuring identity, purity, strength, and composition, and for not making disease claims. Our manufacturing partners run cGMP-compliant facilities, every batch is third-party tested for identity and contaminants, and the certificates of analysis are available on request. We don't claim our products diagnose, treat, cure, or prevent any disease. That's not a small print; it's the actual regulatory framework.

Are your supplements made in the United States?

Most are manufactured in the U.S. in cGMP-compliant facilities. Some active ingredients are sourced from where they're best produced — for example, certain marine-derived collagens come from European or Pacific suppliers; trans-resveratrol is most commonly sourced from East Asian producers because that's where the supply chain is concentrated. We disclose this on the Ingredient Sourcing page rather than hide behind "Made in USA" wording on every label.

Why do some products show "out of stock" on the site?

Either the SKU is between batches (we wait for a new batch's COA before reopening for sale rather than ship from a soft-stale inventory) or the supplier is out and we're waiting on the next production run. Out-of-stock SKUs almost always come back within 2–4 weeks. If you want a heads-up when one comes back, the product page has a back-in-stock signup; we honor it.

Do you ship to PO boxes / APO / FPO?

Yes for U.S. PO boxes, U.S. military APO/FPO addresses, and U.S. territories (Puerto Rico, U.S. Virgin Islands, Guam, etc.). The carrier may take a few extra days for those routes; the windows in the shipping policy already account for it.

Do you offer subscriptions or auto-refill?

If you'd like recurring delivery, write to us — we'll set it up manually with the discount we'd have offered through a subscription program. (We don't have a self-serve subscription button on the site yet because the third-party plugins we tested all had refund-handling bugs we weren't comfortable shipping. Manual setup avoids that and lets you cancel by replying to any email.)

Can I take multiple True Health Protocol supplements together?

Yes — the products are designed to stack, and the Protocols page shows the most common pairings (e.g. NMN + Resveratrol + TMG, or Marine Collagen + Vitamin C + Biotin + Hyaluronic Acid). The bundles on the site are pre-stacked versions of the most-asked combinations. If you're combining four or five SKUs, write to us and we'll sanity-check the dose and the timing.

Do you sell single bottles only, or also bundles?

Both. Singles for sampling and titration; Starter Bundles for the most common stacks at a discount. The bundles are not a separate, weaker formulation — they're the same SKUs you'd buy individually, packed and priced together.

Can I gift an order to someone else?

Yes — enter their address as the shipping address and yours as the billing. Add a note in checkout if you'd like a short gift card on the packing slip. We'll include it.

I'm pregnant or breastfeeding — can I take your supplements?

The honest answer is: most of our supplements have not been studied in pregnancy or breastfeeding. The standard precautionary stance — and ours — is to pause longevity supplementation during pregnancy and breastfeeding, with the exception of common-sense foundational nutrients (a high-quality prenatal, possibly omega-3) under your obstetrician's guidance. We won't tell you something is "safe in pregnancy" without published evidence, because there isn't any for most of the longevity actives.

What's the best supplement to start with if I'm new to all of this?

Foundational micronutrients first (vitamin D3, magnesium, B-complex, omega-3 if you don't eat fatty fish), then add one or two longevity actives — most people start with NMN or resveratrol. The Getting Started page walks through the order; the Starter Bundles are pre-built versions of those entry stacks. Don't try to start with eight new supplements at once — you won't be able to tell what's working.

Do you have a referral or rewards program?

Not yet. We may build one. If you'd like to be told when it launches, mention it in any email and we'll add you to the list.

I'd like to give feedback — good or bad — about a product.

Please do. Email us. Negative feedback is more useful to us than positive feedback; if a product didn't work for you, didn't taste right, or had a packaging or labeling issue, we want to know. We log every piece of feedback against the SKU and read through it during product reviews. The 30-day guarantee covers the refund regardless of whether you tell us why.

I read something on a forum that contradicts what's on your site. Which is right?

Send us the source. Our science pages cite the studies they rest on; if a forum post is making a claim we missed, we want to update our pages. If it's a claim we deliberately don't make because the evidence is weaker than the post implies, we'll tell you which study is being cited and what its actual limitation is. We'd rather have a long conversation about the underlying paper than a short one about who's "right."

Can I write a review?

Yes — every product page has reviews. We don't filter for negative ones; one-star reviews stay up. Reviews go through a basic verification step (we link the review to a real order) to keep the spam down, but other than that they're as written.

Business contact information

For legal, registration, and business-of-record details, see the Contact Business Information page. Summary:

• Trade name: True Health Protocol
• Website: truehealthprotocol.health
• Customer support email: support@truehealthprotocol.health
• WhatsApp: +972 55 911 6990
• Founder: Katy Davidovich
• Registered business address: Avner St 4, Ramat Gan 5229581, Israel
• Customer-support hours: Sunday–Thursday, 9:00 AM – 6:00 PM Israel time (UTC+3)

Compliance and disclaimer

True Health Protocol products are dietary supplements. Statements made on this website have not been evaluated by the U.S. Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease. Information provided through customer support is educational and is not a substitute for medical advice from a qualified healthcare provider. Always consult your physician or pharmacist before adding any supplement to your routine, particularly if you are pregnant, breastfeeding, taking prescription medications, or managing a diagnosed condition. See our Our Science and Quality & Sourcing pages for the underlying research and manufacturing standards.

Still have a question? Use the form below — it lands directly in support@truehealthprotocol.health, and the founder reads every message.