Terms of Service

Last updated: May 8, 2026 (v2.0). Previous version: May 6, 2026 (v1.0).

These Terms of Service (“Terms”) are the contract between you and True Health Protocol (“True Health Protocol,” “we,” “us,” or “the Company”). They govern your access to and use of the website at truehealthprotocol.health (the “Site”) and any purchase you place through the Site. By using the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site or place an order.

We have written these Terms to be readable, not lawyerly. They are still a legal contract, and certain sections — limitation of liability, governing law, dispute resolution, and the supplement-specific disclosures — have legal weight. We highlight those clearly so nothing is hidden.

The 60-second version

If you only have a minute, here is what these Terms actually say:

• You must be 18 or older to order. We sell dietary supplements, not medicine — the FDA has not evaluated our claims, and we cannot diagnose, treat, cure, or prevent disease. Talk to your healthcare provider before starting anything new, especially if you are pregnant, nursing, on medication, or planning surgery.
• Prices are in U.S. dollars. We can correct pricing or stock errors and refund you in full if we cancel. Title and risk of loss pass to you when the carrier takes the package — but our Shipping Policy still covers you for lost-in-transit and damaged-in-transit packages.
• Refunds are governed by our Refund Policy and our 30-Day Satisfaction Guarantee — both incorporated into these Terms. The 30-day window, the no-return-required process, the email-based claim flow, and refund-to-original-payment-method are all preserved.
• You agree not to scrape, resell without permission, or misuse the Site. Our brand, copy, photography, and formulations are our intellectual property.
• If something goes wrong with an order, email support@truehealthprotocol.health first — we answer within one U.S. business day, typically under four business hours during U.S. Eastern hours. Most issues are resolved without a formal dispute.
• Where the law of your country gives you stronger consumer rights than what these Terms describe, those rights still apply. Nothing here is meant to take away non-waivable rights — and where a clause would conflict, the law wins.
• Governing law is Delaware, U.S.A. Consumer-rights carve-outs for the EU, U.K., Australia, Canada, and Israel are spelled out in Section 18.

The full text below is what controls.

Index

The Terms are organized so the topics you are most likely to need are first.

1. Eligibility and account
2. Products are dietary supplements (FDA disclosure, medication and pregnancy notice, allergens)
3. Definitions used in these Terms
4. How an order forms a contract (offer, acceptance, pricing, errors)
5. Payment, taxes, and currency
6. Shipping, delivery, customs, and risk of loss
7. Returns, refunds, and the 30-day guarantee
8. Subscriptions and recurring orders (when offered)
9. Promotions, discounts, gift orders, and store credit
10. Acceptable use of the Site
11. Intellectual property
12. User-generated content (reviews, photos, submissions)
13. Third-party links, payment processors, and services
14. Privacy and electronic communications
15. Disclaimer of warranties
16. Limitation of liability
17. Indemnification (and important carve-outs)
18. Region-specific consumer rights (US states, EU, U.K., Australia, Canada, Israel)
19. Dispute resolution and how to escalate
20. Governing law and jurisdiction
21. Force majeure
22. Assignment, severability, waiver, entire agreement
23. Changes to these Terms and version history
24. How to contact us
25. Frequently asked questions about these Terms

1. Eligibility and account

1.1 Age

You must be at least 18 years old to place an order on the Site. By using the Site, you represent that you are 18 or older and have the legal capacity to enter into a binding contract under the laws of your jurisdiction. We do not knowingly sell to anyone under 18. If we discover that an order was placed by someone under 18, we will cancel and refund the order in full to the original payment method.

1.2 Accuracy of information

You agree to provide accurate, current, and complete information at checkout — including your legal name, the shipping address you can actually receive a package at, a working email, and a phone number reachable for delivery exceptions. Inaccurate addresses are the leading cause of avoidable shipping problems; if a package is misrouted because of an incorrect address you provided, our Shipping Policy describes how we handle reshipment costs.

1.3 Account security

If you create an account, you are responsible for keeping your credentials confidential and for all activity under your account. We will never email you to ask for your password. If you suspect unauthorized access — or if you receive an order confirmation for an order you did not place — email support@truehealthprotocol.health immediately, and we will investigate, freeze the order if it has not yet shipped, and reverse charges where appropriate.

1.4 One account per person

You may not create multiple accounts to redeem first-time-buyer promotions, abuse the 30-day guarantee, or otherwise circumvent posted limits. We reserve the right to merge or close duplicate accounts and to require redemption of promotions on a single primary account.

2. Products are dietary supplements

2.1 What we sell

All products sold on the Site are dietary supplements intended to supplement the diet. They are not pharmaceuticals, prescription drugs, or medical devices. We do not sell anything that requires a prescription in the United States.

2.2 FDA disclosure

Statements made about our products on the Site, on product labels, in marketing emails, on social media, or anywhere else have not been evaluated by the U.S. Food and Drug Administration (FDA). Our products are not intended to diagnose, treat, cure, or prevent any disease. Information on the Site — including the Hallmarks-of-Aging framework on Our Science, ingredient mechanisms, and citations to peer-reviewed research — is provided for general educational purposes only and is not medical advice, diagnosis, or treatment.

2.3 Medication, pregnancy, and surgery

Always consult a qualified healthcare provider before starting, stopping, or changing any supplement — especially if you are pregnant, planning to become pregnant, nursing, taking prescription medication, undergoing treatment for a medical condition, scheduled for surgery within two weeks, or under 18 (in which case you should not use the Site at all). Several ingredients we sell — including berberine, resveratrol, quercetin, NMN, NR, fish oil, and curcumin — have documented or theoretical interactions with common prescription medications (anticoagulants, antiplatelets, statins, antihypertensives, antidiabetic agents, immunosuppressants, MAOIs, and thyroid medications among them). Your prescriber is the appropriate party to evaluate those interactions for your specific case.

2.4 Allergens, sensitivities, and adverse reactions

Allergen and sensitivity information is printed on every product label and on the corresponding product page. If you have a known allergy, read the label and the product page before ordering, and contact support@truehealthprotocol.health with any questions before purchase. If you experience an unexpected reaction after taking a product, stop use immediately and contact your healthcare provider; if the reaction is severe, call your local emergency number. Then write to support — your refund eligibility under our Refund Policy is unaffected by an allergic or sensitivity reaction.

2.5 Individual results vary

Supplements work on biology, and biology varies. The clinical literature we cite reports population-level effects under specific protocols; your personal response depends on dose, baseline status, lifestyle, genetics, age, and many other factors. We do not promise any specific health, performance, longevity, cognitive, aesthetic, or weight-related outcome — and we are required by law not to.

2.6 Quality and manufacturing

How we source raw materials, qualify suppliers, manufacture, and verify finished product is described on Quality & Sourcing and Ingredient Sourcing. Our manufacturing partners produce in cGMP-registered, FDA-inspected facilities under 21 CFR Part 111. None of this is a substitute for the regulatory disclosures above — it is how we operate, not a medical claim.

3. Definitions used in these Terms

So that the rest of the document is unambiguous:

• Site means the website at truehealthprotocol.health, all subdomains, the Shopify storefront, the checkout, all theme pages, and the email and SMS channels we use to communicate about orders.
• Order means any purchase request you submit through the Site or through a checkout link we provide.
• You means the natural person agreeing to these Terms, placing an Order, or using the Site.
• Business day means Monday through Friday, excluding U.S. federal holidays, regardless of your local time zone.
• Confirmed means we have sent you the “Your order is confirmed” email after payment authorization.
• Shipped means we have handed the package to the carrier and a tracking number has been issued.
• Delivered means the carrier has marked the package as delivered to your address.

4. How an order forms a contract

4.1 Display is an invitation, not an offer

Product listings on the Site are invitations to make an offer; they do not by themselves form a contract. When you complete checkout, you make an offer to buy at the displayed price. A contract is formed when we send you the order confirmation email. Until that point, no contract exists, and either party may cancel without penalty.

4.2 Pricing and product errors

Prices are listed in U.S. dollars (USD). We work hard to keep prices, descriptions, photos, and stock counts accurate, but typos and feed errors happen. We reserve the right to correct any pricing or product error and to cancel any Order placed against an erroneously listed item — even after the order confirmation email has been sent. If we cancel for this reason, you receive a full refund to the original payment method, and we will offer to reinstate the order at the corrected price (you can accept or decline). We will not silently substitute a more expensive item or quietly downgrade a product.

4.3 Stock and availability

If an item shows in stock at checkout but is actually unavailable, we will email you within one business day, offer a backorder estimate, and let you choose: wait, swap, partial-ship the rest of the order, or cancel that line for a refund. We will not bill you for an item we cannot ship.

4.4 Quantity limits and bot detection

To prevent reseller scraping and to keep promotional pricing fair to retail buyers, we enforce reasonable per-order and per-account quantity limits. Bulk orders or wholesale interest should be directed to support@truehealthprotocol.health — see Section 14 of About True Health Protocol for our wholesale and practitioner posture.

5. Payment, taxes, and currency

5.1 Currency and accepted methods

All prices and refunds are denominated in U.S. dollars. Accepted payment methods are shown at checkout and currently include major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, Shop Pay, PayPal where available, and supported buy-now-pay-later providers (Klarna, Afterpay, Affirm) where eligible by region and order size. Available methods may change without notice. By submitting payment information, you authorize us — or our payment processor — to charge the listed amount.

5.2 Foreign exchange

If your card is denominated in a currency other than USD, your card issuer converts at its prevailing rate and may add a foreign-transaction fee. That fee is set by your issuer, not by us, and we cannot refund or rebate it. The amount we charge is the USD amount displayed at checkout; any difference between that and the foreign-currency amount on your statement is your bank’s conversion.

5.3 Taxes and duties

Any sales tax owed in your U.S. state or jurisdiction is calculated and added at checkout where applicable. For international orders, import duties, taxes, VAT, or customs fees imposed by your destination country are your responsibility as the importer of record. Whether and how those apply varies by country and is described in our Shipping Policy. We cannot mark commercial shipments as gifts; doing so would violate U.S. export and customs declarations.

5.4 Authorization, capture, and failed payments

Payments are authorized at checkout and captured when we ship. If a payment is declined, we will email you with a payment-update link, hold your order for 48 hours, and cancel without penalty if the payment is not updated.

5.5 Buy-now-pay-later

BNPL agreements (Klarna, Afterpay, Affirm) are between you and the BNPL provider. We charge our standard prices; the BNPL provider sets the installment schedule, late fees, credit checks, and dispute process. Refunds we issue are returned to the BNPL provider, who applies them to your installment plan according to the provider’s rules; this is described in detail in our Refund Policy.

5.6 No saved-card storage by us

We do not store full card numbers on our servers. Card data is tokenized by our payment processor (Shopify Payments and the underlying card networks) under PCI DSS scope. If you choose to save a card to your account for one-click reorder, the token is stored by the processor, not by us.

6. Shipping, delivery, customs, and risk of loss

6.1 Where the rules live

Shipping zones, transit times, customs handling, address-correction policy, lost-in-transit protocol, damaged-in-transit protocol, signature requirements, P.O. box and APO/FPO acceptance, undeliverable-package handling, and the per-region service tiers are all described in our Shipping Policy, which is incorporated into these Terms by reference. If there is any conflict between this Section 6 and the Shipping Policy, the Shipping Policy controls because it is the more detailed and the more recently updated document.

6.2 Risk of loss

Title and risk of loss for goods pass to you on delivery to the carrier (FOB Origin in commercial shorthand). This is the standard rule for U.S. mail-order sales. However, our Shipping Policy provides commercial protections that go beyond the legal default: we replace or refund packages that are lost in transit, damaged in transit, refused by customs, or marked delivered but not received, on the conditions and timelines set out in that policy. The legal default is what applies if our policy is silent; in the cases the policy covers, the policy is more generous than the law.

6.3 International orders

For international orders, the customs and import-duty terms in Shipping Policy apply. By placing an international order you confirm you are the importer of record for your country, that the products you have ordered are legally importable into your country, and that you are responsible for any duties, taxes, or import permits the destination country requires. We are not responsible for orders confiscated or destroyed by customs because the destination country prohibits import of the ordered ingredients.

7. Returns, refunds, and the 30-day guarantee

7.1 Where the rules live

Refunds, eligibility, timing, and the no-return-required process are governed by our Refund Policy and our 30-Day Satisfaction Guarantee, both of which are incorporated into these Terms by reference. The 30-day window, the email-based claim flow at support@truehealthprotocol.health, refund to original payment method, and the damaged/defective/wrong-item carve-outs are all preserved by these Terms — nothing in this section is intended to weaken any commitment in those policies.

7.2 Conflicts

If there is any conflict between this Section 7 and the Refund Policy or the Guarantee page, the Refund Policy and the Guarantee page control. They are the more detailed documents and the more recently updated. They are also where any future expansion of refund rights will live.

7.3 Statutory rights are preserved

Our refund commitments do not displace your non-waivable statutory rights — see Section 18 below for region-specific detail (EU 14-day cooling-off, U.K. Consumer Rights Act, Australian Consumer Law, Canadian provincial rules, Israeli Consumer Protection Law, and U.S. state-level magnuson-moss-equivalent provisions where they exist). Where a statutory right is more generous than our policy, the statutory right applies.

8. Subscriptions and recurring orders

8.1 If we offer a subscription option for your product

Where a product page offers a subscribe-and-save option, you authorize us — or our subscription billing partner — to charge the same payment method on the cadence you select (typically monthly, every 60 days, or every 90 days). The amount charged is the discounted subscription price displayed at checkout, plus shipping and tax where applicable, on each cycle. We will email you a renewal reminder at least three days before each charge for cycles longer than 30 days.

8.2 Cancellation

You may cancel a subscription at any time, with no fee and no questions, in three ways: (1) self-serve from your account on the Site, (2) by clicking the cancellation link in any subscription email, or (3) by replying “cancel my subscription” to support@truehealthprotocol.health. Cancellation is effective immediately for any cycle that has not yet been charged. If a cycle has already been charged but not shipped, we will cancel that cycle and refund it. If a cycle has shipped, the 30-day guarantee in our Refund Policy applies.

8.3 No automatic re-enrollment

Once cancelled, we do not re-enroll you in the same subscription without an explicit, opt-in action from you on the Site. We do not interpret “just one more bottle” orders or replies to support tickets as re-subscription consent.

8.4 Rules of recurring-billing law

Where state or federal law (e.g., California’s Automatic Renewal Law, similar laws in New York, Oregon, Vermont, Florida, and other states; the U.S. Restore Online Shoppers’ Confidence Act) requires specific subscription disclosures or click-to-cancel parity, we comply. Our cancel-by-email path described above is also valid for the click-to-cancel rule because the email channel is offered alongside the self-serve path, not as a replacement for it.

9. Promotions, discounts, gift orders, and store credit

9.1 Promotions and discount codes

Promotional codes, free-shipping thresholds, percentage-off discounts, gift-with-purchase offers, and bundle-pricing tiers are subject to the specific terms displayed alongside the offer (eligibility, end date, single-use vs. repeat-use, stacking with other offers, region eligibility). Where a code says “new customers only,” it applies to first-time purchases on the Site only and may not be combined with other percentage-off codes unless the offer page explicitly says so.

9.2 Price-match window

If a product you bought goes on a publicly posted sale within seven calendar days of your purchase, email support@truehealthprotocol.health with your order number and we will refund the difference to your original payment method. This is a courtesy, not a statutory right, and applies only to publicly posted sale prices on the same Site (not to retailer sales, paid-influencer codes, or VIP-only pricing).

9.3 Gift orders

Orders shipped to a recipient who is not the cardholder are gift orders. Refund routing for gift orders is described in our Refund Policy: by default, refunds go back to the original payment method (the buyer’s card), and a store-credit alternative is available so the recipient can keep the value if both parties agree. Gift recipients without an order number can email support with the recipient name and a rough order date and we can locate the order.

9.4 Store credit

When we issue store credit (rather than a refund to a card), we issue it as a non-expiring digital credit tied to your email address. Store credit is non-transferable, cannot be sold, and is not redeemable for cash except where required by law. Store credit balances are visible from your account; if you cannot find a balance, email support and we will look it up.

10. Acceptable use of the Site

10.1 What you agree not to do

You agree not to: (a) use the Site for any unlawful purpose; (b) attempt to bypass security measures, scrape, crawl at non-human rates, or reverse engineer any part of the Site, our APIs, or our subscription system; (c) submit false personal information at checkout; (d) resell our products without prior written authorization; (e) repackage, relabel, or rebrand our products; (f) use any automated tool — bot, scraper, headless browser, ad-tech crawler, or AI agent acting on your behalf — to access the Site at scale, place orders at velocity inconsistent with retail use, or systematically harvest pricing data, photographs, or copy; (g) interfere with the operation of the Site (e.g., DOS, credential stuffing, payment-card testing); (h) impersonate another person or entity, including for review or discount-eligibility purposes; or (i) circumvent geographic, age, or quantity limits.

10.2 AI agents and automated agents

If an AI agent or automated assistant is acting on your behalf — for example placing a refill order or comparing prices — you remain the contracting party and you are responsible for what the agent does. Agents must respect our acceptable-use rules above; if an agent violates those rules, we may suspend the underlying account regardless of whether you personally authorized the specific action.

10.3 Consequences of violation

We may suspend, restrict, or terminate access for any violation, refuse to ship or to fulfill any pending order, cancel and refund pending orders, blacklist payment instruments associated with abuse, and pursue any other remedy available under law.

11. Intellectual property

11.1 What we own

All content on the Site — product names, formulations, ingredient combinations, label artwork, copy, photography, illustrations, the Hallmarks-of-Aging mapping on Our Science, the protocol stacks on Protocols, the “True Health Protocol” brand name, our logo, and the visual design system of the Site — is owned by True Health Protocol or our licensors and is protected by U.S. and international intellectual-property law.

11.2 What you may do without permission

You may: (a) view the Site for personal, non-commercial purposes; (b) print or save copies of pages for personal reference; (c) link to the Site or to specific pages, provided the link does not falsely imply endorsement; and (d) quote short extracts (up to a single short paragraph) for review, criticism, journalism, or academic purposes with attribution. You may not crawl, scrape, or systematically copy the Site even for personal research without our prior written permission — see Section 10.1.

11.3 What you may not do without permission

You may not, without our prior written permission: reproduce, distribute, publicly display, modify, create derivative works of, or commercially exploit any of the content described in 11.1; use our brand name, logo, or product photographs in advertising or as a metatag; train an AI model on our content at scale; or use our copy, label artwork, or product photography to sell competing or counterfeit products.

11.4 Counterfeit and unauthorized resale

If you encounter a product being sold as “True Health Protocol” outside our Site or an authorized retailer (we do not currently use third-party retailers), we encourage you to report it to support@truehealthprotocol.health. Unauthorized resellers are not bound by our Refund Policy and we cannot vouch for product integrity, storage, or expiration. We pursue counterfeit listings through the relevant marketplace’s brand-protection program.

11.5 DMCA / copyright complaints

If you believe content on the Site infringes your copyright, send a DMCA-compliant notice to support@truehealthprotocol.health with subject line “DMCA Notice” including: (1) identification of the copyrighted work, (2) the URL of the allegedly infringing material, (3) your contact information, (4) a statement of good-faith belief that the use is not authorized, (5) a statement under penalty of perjury that the notice is accurate and you are the rights holder or authorized agent, and (6) your physical or electronic signature.

12. User-generated content (reviews, photos, submissions)

12.1 What counts

This section covers any review, comment, rating, photo, video, social-media tag, testimonial, ingredient suggestion, story, or other content you submit to the Site or to our official social-media accounts.

12.2 License you grant us

By submitting, you grant us a perpetual, worldwide, royalty-free, sublicensable license to use, edit (for length, clarity, and grammar — not to change the substance of your view), display, distribute, and reproduce your submission in connection with the Site, our marketing, and our communications with other customers. We will not falsify what you said. If we substantively edit a review, we will say so or contact you for permission first.

12.3 Your representations

You represent that your submission is your own original content; that you took (or have permission for) any photo or video; that the submission does not violate any third-party right (copyright, trademark, publicity, privacy, defamation, etc.); and that the substance of your review reflects your honest experience with the product. Paid or compensated reviews must disclose the relationship in compliance with FTC endorsement guidelines.

12.4 What we will reject

We reject submissions that contain: PII of third parties, defamatory or threatening language, medical advice or claims that imply we cure or treat disease, before/after photos used to imply outcomes for other buyers, infringing material, or content that is plainly promotional for a competitor or a multi-level-marketing scheme. Rejection is not editorial judgment of your view of the product — we simply remove what we cannot legally publish.

12.5 Your right to remove

You may withdraw a submitted review at any time by replying to the review-request email or contacting support. We will remove the public version within five business days. Cached and archived copies on third-party platforms (search engines, archive.org) are outside our control.

13. Third-party links, payment processors, and services

The Site links to third-party websites — research papers in PubMed, Google Scholar, ClinicalTrials.gov; payment processors such as Shopify Payments, PayPal, Klarna, Afterpay, Affirm; carriers such as USPS, UPS, FedEx, DHL; analytics tools listed in our Privacy Policy; and our customer-support help-desk software. We do not control those services, and linking to them is not an endorsement. The third party’s own terms and privacy practices govern your use of that service.

If a third-party service we rely on suffers an outage — e.g., a payment processor cannot capture, a carrier cannot pick up packages, an email-delivery vendor delays transactional emails — we will work to communicate via an alternative channel and will not penalize you for delays caused by the outage. See Section 21 (Force majeure).

14. Privacy and electronic communications

14.1 Privacy Policy by reference

Our handling of personal data — what we collect, why, retention, third-party sharing, your access/erasure rights, and the regional regimes (CCPA/CPRA, GDPR, U.K. GDPR, PIPEDA, LGPD, Israel’s Privacy Protection Law) — is described in our Privacy Policy, which is incorporated into these Terms by reference. The opt-out for sale/sharing of personal information under California’s CPRA is at Your Privacy Choices.

14.2 Electronic communications consent

By placing an order or creating an account, you consent to receive transactional electronic communications related to your order — order confirmation, shipping notification, refund confirmation, subscription renewal reminders, abandoned-checkout reminders for items still in your cart, and security/account notices. These communications are not marketing and you cannot opt out of transactional notices while you have an active order or account, but you can opt out of marketing emails (newsletter, promotion announcements, content-only emails) at any time using the unsubscribe link in any marketing email or by emailing support.

14.3 SMS

SMS communications, when offered, are opt-in only. Standard message and data rates from your carrier may apply. You can opt out at any time by replying STOP to any SMS we send.

14.4 Electronic signatures and contracts

You agree that clicking “Place order,” checking “I agree,” or otherwise affirmatively manifesting consent through the Site has the same legal effect as a wet-ink signature under the U.S. ESIGN Act, the Uniform Electronic Transactions Act (UETA), and equivalent laws in your jurisdiction.

15. Disclaimer of warranties

The Site and all products are provided “as is” and “as available.” To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty arising from course of dealing or trade usage. We do not warrant that the Site will be error-free or uninterrupted, that defects will be corrected, that the Site or any server is free of viruses or harmful components, that the information on the Site is accurate or current at every moment, or that any specific health, performance, longevity, cognitive, aesthetic, or weight outcome will result from product use.

This disclaimer is subject to two important carve-outs. First, the limited 30-day satisfaction warranty in our Guarantee and Refund Policy stands. Second, where you have non-waivable consumer-protection rights under the law of your country, those rights survive — see Section 18.

16. Limitation of liability

16.1 The cap

To the fullest extent permitted by applicable law, True Health Protocol and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including loss of profits, loss of goodwill, loss of data, business interruption, or substitute-product procurement costs — arising out of or relating to your use of the Site or any product, even if we have been advised of the possibility of such damages and even if a remedy fails of its essential purpose. Our aggregate liability to you for any claim arising under these Terms or relating to a product shall not exceed the greater of (a) the amount you paid us for the product giving rise to the claim, or (b) one hundred U.S. dollars (USD 100).

16.2 Carve-outs to the cap

The cap does not apply to: (i) liability for personal injury or death caused by our gross negligence or willful misconduct; (ii) fraud or fraudulent misrepresentation by us; (iii) any liability that, under the law of your country, cannot lawfully be limited; or (iv) statutory consumer-rights remedies described in Section 18 where they would be more generous to you. Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability — in those jurisdictions, the limitations apply only to the maximum extent permitted by law.

16.3 Plain-language version

If we mess up an order, the most you can hold us responsible for is what you paid us, plus the costs the Refund Policy and Shipping Policy commit to (replacement, refund, store credit). We do not pay your lost wages, your gym membership, your reduced productivity, or speculative future health outcomes. We do remain responsible — under the law — for personal injury caused by gross negligence or willful misconduct, for fraud, and for non-waivable statutory rights.

17. Indemnification

17.1 What you indemnify us for

You agree to indemnify, defend, and hold True Health Protocol and our officers, directors, employees, agents, and affiliates harmless from any third-party claim, demand, loss, damage, liability, or expense (including reasonable attorneys’ fees) arising from: (a) your breach of these Terms; (b) your misuse of any product (e.g., taking it contrary to label dosage, sharing or reselling it); (c) your violation of applicable law; (d) your violation of any third-party right (intellectual property, publicity, privacy); or (e) any content you submit under Section 12.

17.2 Carve-outs you do not indemnify

You do not indemnify us for: (i) our own gross negligence or willful misconduct; (ii) personal injury or property damage caused by a defective product where the defect is our fault; (iii) any claim that our product as labeled or marketed by us was unsafe; or (iv) any claim arising from our failure to comply with the Refund Policy or Shipping Policy. The indemnity above is for your conduct, not for product-quality claims that are our responsibility.

18. Region-specific consumer rights

Where the law of your country, state, or province grants you stronger rights than what these Terms describe, those rights apply. The list below is a non-exhaustive guide to the most common cases. If a specific right described below is more generous than our policy, the right applies. If our policy is more generous than the right, our policy applies.

18.1 United States — federal and state

U.S. buyers have the protections of the Magnuson-Moss Warranty Act for our written limited warranty (the 30-day guarantee), the FTC Mail, Internet, or Telephone Order Merchandise Rule (which requires we ship within the time we promise or notify you of delay and offer a refund), and the FTC Restore Online Shoppers’ Confidence Act (transparent disclosure and easy cancellation for any negative-option or subscription billing). California, New York, Oregon, Vermont, Florida, Colorado, Connecticut, Utah, Texas, and Washington have additional auto-renewal disclosure laws — we comply with each, and our cancel-anywhere subscription model in Section 8 satisfies their click-to-cancel parity requirements. The Federal Trade Commission Act’s prohibition on unfair or deceptive practices governs how we describe products and pricing.

18.2 California — CCPA / CPRA

California residents have the right under the CCPA/CPRA to know what personal information we collect, request deletion, request correction, opt out of the sale or sharing of personal information for cross-context behavioral advertising, and limit the use of sensitive personal information. The opt-out is at Your Privacy Choices; the rest are exercised through our Privacy Policy. We do not sell personal information for money.

18.3 European Union — Consumer Rights Directive (Directive 2011/83/EU)

Buyers in the European Union have a 14-day cooling-off period to withdraw from a distance contract for any reason, starting on the day after delivery, in addition to our 30-day satisfaction guarantee. The 14-day right is exercised by sending a clear statement of withdrawal — email to support@truehealthprotocol.health with subject “EU 14-day withdrawal” is sufficient. Refund of the price plus standard delivery cost is made within 14 days of our receipt of the withdrawal statement. The carve-out at Article 16(e) of the Directive — sealed goods that are not suitable for return for hygiene reasons once unsealed — applies to opened bottles of supplements; for opened bottles, your rights flow through our 30-day guarantee instead. Where the 30-day guarantee is more generous than the 14-day Directive right (e.g., for opened bottles), the 30-day guarantee applies.

18.4 United Kingdom — Consumer Rights Act 2015 and Consumer Contracts Regulations 2013

U.K. buyers have the 14-day distance-selling cooling-off period under the Consumer Contracts Regulations and the satisfactory-quality, fitness-for-purpose, and as-described rights under the Consumer Rights Act. Article 16(e)-equivalent hygiene carve-outs apply to opened bottles; our 30-day guarantee covers opened bottles where it is more generous. Nothing in these Terms affects your statutory rights.

18.5 Australia — Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010)

Australian buyers have non-excludable consumer guarantees: acceptable quality, fit for any purpose disclosed, matching description and sample, and clear title. For minor failures, you are entitled to a repair, replacement, or refund at our choice; for major failures (a product is unsafe, can’t be used as it should, is significantly different from description, or has a problem that would have stopped you buying), you choose between refund and replacement, and you may also recover compensation for any other reasonably foreseeable loss. Nothing in these Terms excludes those guarantees.

18.6 Canada

Canadian buyers have province-level consumer-protection rights under each province’s Consumer Protection Act (Quebec’s being the most prescriptive on distance contracts). Quebec residents have a 7-day cancellation window for distance contracts where required disclosures are not made; the federal anti-spam legislation (CASL) governs marketing email opt-in. Nothing in these Terms is intended to override Canadian consumer rights.

18.7 Israel

Buyers in Israel have rights under the Consumer Protection Law, 5741-1981, including a 14-day cancellation right for online purchases (extending to opened/used products in many cases, with a possible 5% restocking deduction). Where Israeli law is more generous than our 30-day guarantee on a particular point, Israeli law applies.

18.8 Other jurisdictions

If you are buying from a country not listed above and your country’s consumer-protection law gives you stronger rights than these Terms, those rights apply. Email support@truehealthprotocol.health if you would like us to confirm how a specific right applies to your order.

19. Dispute resolution and how to escalate

19.1 Email support first

Almost every issue we have ever resolved was resolved by email. Before formal action, please email support@truehealthprotocol.health with: your order number, a clear description of the issue, what outcome you would like, and any supporting photos. We commit to a first response within one U.S. business day, typically under four business hours during U.S. Eastern hours, and to a substantive resolution path within three business days.

19.2 Escalation path

If support cannot resolve the matter within seven business days, you may request escalation by replying to the existing email thread with the subject prefix “ESCALATE:”. Escalation routes the case to a senior support agent and, if necessary, to founder review. We commit to substantive escalation response within seven business days.

19.3 Informal pre-dispute notice

Before initiating any formal proceeding, you agree to send us a written notice of the dispute by email to support@truehealthprotocol.health with subject line “Notice of dispute,” describing the nature of the claim and the relief sought. We have thirty days from receipt of the notice to attempt resolution. If we cannot resolve the dispute within those thirty days, either party may proceed to the formal forum described in Section 19.4 or 20.

19.4 Small claims preserved

Notwithstanding anything in these Terms, either you or we may bring an individual claim in a small-claims court of competent jurisdiction (in the United States, generally for claims under USD 10,000 — limits vary by state) without the pre-dispute notice or the formal-forum requirements above. Small claims is fast, low-cost, and often the right forum for refund disputes.

19.5 No class actions in these Terms

To keep dispute resolution low-cost and proportionate, you and we agree that any dispute will be brought in your individual capacity, not as a plaintiff or class member in any purported class, collective, or representative proceeding. This waiver does not apply where it would be unenforceable under the law of your country (it is, for example, unenforceable in many EU consumer-rights contexts). Where the class waiver is unenforceable, the rest of these Terms remain in effect.

19.6 EU online-dispute-resolution platform

EU consumers may submit complaints through the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. We are not currently committed to use the ODR platform for resolution but we will accept and respond to any complaint routed through it.

20. Governing law and jurisdiction

20.1 Default rule

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. Subject to Sections 19.4 (small claims) and 19.6 (EU ODR), any dispute arising out of or relating to these Terms or any product shall be resolved exclusively in the state or federal courts located in New Castle County, Delaware, and you consent to the personal jurisdiction of those courts.

20.2 Consumer-rights savings clause

Nothing in Section 20.1 limits any non-waivable consumer right you may have under the mandatory law of your country of residence, and nothing in Section 20.1 deprives you of the protection of the courts of your country where the law of your country requires that protection. Section 18 lists the most common cases.

20.3 UN Convention on Contracts for the International Sale of Goods

The U.N. Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms.

21. Force majeure

Neither party is liable for failure or delay in performance to the extent caused by circumstances beyond reasonable control — natural disaster, fire, flood, severe weather, pandemic, epidemic, public-health emergency, war, terrorism, civil unrest, government action, embargo, port closure, carrier shutdown, payment-processor outage, supplier failure for force-majeure reasons, internet or hosting outage, and similar events. The party affected will notify the other promptly and use reasonable efforts to resume performance. Force majeure does not excuse a payment that has already been captured for goods that did not ship — those are refunded under our Refund Policy regardless of cause.

22. Assignment, severability, waiver, entire agreement

22.1 Assignment

You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, sale of assets, or other change of control, on notice to you.

22.2 Severability

If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect. The unenforceability of one provision does not unwind the agreement.

22.3 No waiver

Our failure to enforce any provision of these Terms is not a waiver of that provision or any other. A waiver must be in writing and signed by us to be effective, and a waiver in one instance is not a waiver in any other.

22.4 Entire agreement

These Terms — together with the documents they incorporate by reference (Shipping Policy, Refund Policy, Guarantee, Privacy Policy) — constitute the entire agreement between you and True Health Protocol concerning your use of the Site and your purchases, and supersede all prior or contemporaneous oral or written communications, proposals, and representations. Marketing copy on landing pages, social media, and email is descriptive, not contractual; the contract terms are these Terms and the policies incorporated above.

23. Changes to these Terms and version history

23.1 How we change them

We may update these Terms from time to time. The “Last updated” date at the top reflects the most recent revision, and any prior version is preserved in our archives and can be requested by emailing support. Material changes will, where reasonably possible, be communicated by email to account holders or by a banner on the Site for at least seven days. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms; if you do not agree, please stop using the Site and contact support to close any active subscription.

23.2 What “material” means

For our purposes, a material change is any change that reduces the rights granted to you (e.g., shortens the refund window, expands the limitation of liability beyond current law, narrows the consumer-rights savings clauses in Section 18). Editorial fixes, clarification of existing rights, addition of new product categories, and updates that are required by changes in the law are not material in this sense.

23.3 Version history

• v2.0 — May 8, 2026 — Major expansion. Added 60-second plain-language summary, definitions section, full pricing-and-payment section with FX/duties/BNPL detail, expanded shipping cross-references, dedicated Subscriptions section with click-to-cancel parity, dedicated Promotions and Gift Orders section, expanded Acceptable Use covering AI agents and automated agents, expanded IP section with DMCA notice path and counterfeit reporting, expanded UGC/Reviews section, dedicated Privacy & Electronic Communications section with ESIGN/UETA acknowledgment, expanded Disclaimer carve-outs, new Limitation of Liability with explicit carve-outs for personal injury / fraud / non-waivable statutory rights, expanded Indemnification with conduct-only scope and product-quality carve-outs, new Region-Specific Consumer Rights section (US federal & CCPA/CPRA, EU CRD, UK CRA, Australia ACL, Canada provincial, Israel CPL), new Dispute Resolution ladder (support → escalation → 30-day pre-dispute notice → small-claims preserved → no class action with consumer-rights savings → EU ODR), Force majeure, Assignment / severability / waiver / entire agreement, version history, and a 26-question FAQ. All v1.0 commitments preserved or strengthened.
• v1.0 — May 6, 2026 — Initial publication. 17 sections covering eligibility, supplements disclosure, orders/pricing/payment, shipping, returns, accounts, acceptable use, IP, third-party links, reviews, warranty disclaimer, limitation of liability, indemnification, governing law, changes, severability, contact.

23.4 Nothing in v2.0 weakens v1.0

The v1.0 commitments — 18+ eligibility, FDA disclosure, FOB Origin risk-of-loss with policy-level lost-package coverage, refund-policy incorporation, account responsibility, no-bot/no-resale acceptable use, IP protection, third-party-link non-endorsement, perpetual review license, “as is” warranty disclaimer, capped liability, indemnification, Delaware governing law, severability, support@ contact — are all preserved in v2.0. v2.0 is pure expansion: more detail, more explicit consumer-rights carve-outs, more dispute paths, more transparency.

24. How to contact us

True Health Protocol
Email: support@truehealthprotocol.health
Site: https://truehealthprotocol.health
SLA: first reply within one U.S. business day, typically under four business hours during U.S. Eastern hours.

For business or registered-address details, see our Contact & Business Information page. For general “where do I start” questions, see Getting Started; for product-stack questions, see Protocols; for ingredient-mechanism questions, see Our Science and Ingredient Sourcing; for the brand and the why, see About True Health Protocol.

25. Frequently asked questions about these Terms

25.1 Do I have to read all this to buy?

No — most buyers will never need to. The 60-second version at the top covers what 99% of customers care about (eligibility, supplement disclosure, refund window, support email). The full text exists for the 1% of cases where something goes wrong and you need to know exactly what your rights are. We have tried to organize it so you can jump straight to the section you need.

25.2 What does “dietary supplement, not medicine” mean in practice?

It means: we do not promise to treat or prevent any disease, the FDA has not evaluated our claims, and you should not stop a prescription medication or skip a doctor visit because of anything you read on the Site. It does not mean our products are untested — see Our Science for the literature behind our formulations and Quality & Sourcing for the manufacturing standards. It is the regulatory category, not a quality statement.

25.3 If I am pregnant or on medication, can I still order?

You can place an order, but please consult your prescriber before taking anything new — especially berberine, resveratrol, quercetin, NMN, NR, fish oil, and curcumin, which have documented or theoretical interactions with common prescriptions. If your prescriber says no after you have ordered, our 30-day refund policy applies; email support and we will refund without requiring a return.

25.4 Why is governing law Delaware?

Delaware is the standard state for U.S. corporate governance and contract law because its courts have a deep, predictable body of commercial-law decisions. Choosing it does not deprive you of your home-country consumer rights — Section 18 makes that explicit, and Section 20.2 is the savings clause.

25.5 What is the difference between a Page and a Policy?

Shopify distinguishes between “pages” (rich CMS pages like this one) and “policies” (short legal stubs at /policies/* that the checkout links to). The checkout-linked legal stubs at /policies/refund-policy, /policies/shipping-policy, /policies/terms-of-service summarize the rich pages at /pages/refund-policy, /pages/shipping-policy, /pages/terms-of-service. Where there is any inconsistency between a stub and the corresponding rich page, the rich page controls because it is the more detailed and the more recently updated. We are working to keep the stubs synchronized with the rich pages.

25.6 Can I print these Terms?

Yes. Use your browser’s print function — the page is print-styled. We do not currently auto-generate a PDF version, but if you would like a PDF for your records, email support and we will send one.

25.7 Are these Terms available in other languages?

The Site is primarily in English; Terms in other languages, where offered, are courtesy translations. If there is any inconsistency between an English version and a translated version, the English version controls.

25.8 What if I order on behalf of my company?

If you order on behalf of an employer or other organization, you represent that you are authorized to bind that entity and that “you” in these Terms refers to both you and the entity. Bulk and corporate orders should be coordinated through support; see Section 14 of About for our wholesale and practitioner posture.

25.9 What happens if I move countries?

The country we ship to is the country whose consumer-rights regime applies to that order. If you place a future order from a different country, that order’s rights are determined by the new country. Your account and prior order history are not affected.

25.10 If I disagree with a future change to these Terms, what are my options?

You can stop using the Site, cancel any active subscription (no fee, immediate effect — Section 8.2), and request deletion of your account and personal data through our Privacy Policy rights process. Past orders and the rights you had at the time of those orders are not affected by a future change.

25.11 Can I be banned from the Site?

Yes — for the violations listed in Section 10 (acceptable use), repeated abusive contact with support, fraud, payment-card testing, or systematic refund abuse (e.g., serial first-time-buyer-discount stacking through multiple email addresses). We do not ban for legitimate refund requests, even multiple ones; using the 30-day guarantee is exactly what it is for.

25.12 Are these Terms binding even if I never clicked “I agree”?

Yes. Browsing the Site, placing an order, or otherwise using the Site constitutes acceptance of these Terms — this is the standard browsewrap/clickwrap structure used by virtually every U.S. e-commerce site. The Site links to these Terms from the footer of every page and from the checkout footer.

25.13 If a clause here conflicts with one of your other policies, which one wins?

The more detailed, more recently updated, or more customer-favorable document wins. In practice this means the Refund Policy governs refunds, the Shipping Policy governs shipping, the Privacy Policy governs personal data, the Guarantee page governs the 30-day satisfaction promise, and these Terms govern the rest. Each of those documents is incorporated into these Terms by reference, so reading them together is the right way to read them.

25.14 What if I find a security vulnerability in the Site?

Please report it responsibly to support@truehealthprotocol.health with subject line “Security report.” Do not test the vulnerability beyond what is necessary to confirm and document it, do not access another customer’s data, and give us reasonable time to fix it before public disclosure. We do not currently run a paid bug-bounty program but we will acknowledge the report and credit the reporter on request.

25.15 Are my reviews really “perpetual, worldwide, royalty-free” license?

Yes — that is the standard UGC license clause that virtually every e-commerce site uses. It does not transfer ownership of your review to us; you still own it. The license is what lets us display your review on the product page, quote a sentence in an email or social post, and re-paginate it without re-asking permission. You can withdraw a review at any time per Section 12.5; we remove the public version within five business days.

25.16 Why is there a class-action waiver in Section 19.5?

Class actions can be slow and expensive, often producing settlements where lawyers earn most of the value while individual consumers receive coupons. Individual claims through small claims, escalation, or, where relevant, the EU ODR platform tend to produce real refunds for real customers in real time. The waiver is unenforceable in many EU consumer-rights contexts and we honor that — Section 19.5 is explicit on the carve-out.

25.17 Can I share my account with my partner or family?

Yes — informally, for ordering and viewing your own order history. Each individual placing an order remains responsible for their own use under these Terms. We do not separately police family-account sharing because, in practice, supplements are a household product. The one-account-per-person rule in Section 1.4 is about preventing promotion abuse, not about preventing your partner from using your account to reorder.

25.18 What if my address has a typo and the package goes to the wrong place?

Our Shipping Policy covers address-correction-during-transit, address-was-wrong-from-checkout, and forwarded-by-USPS scenarios. Most carriers offer one free address change while in transit; after that, replacement and reshipping costs are split as described in the Shipping Policy. Email support as soon as you notice the typo — speed matters.

25.19 What if I never received the order but tracking shows delivered?

Email support within seven business days of the “delivered” scan with: a description of where you usually receive packages, a check of the immediate area (porches, side gates, mailrooms), a check with neighbors and household members, and confirmation that the address on file is correct. The 5-step protocol is in our Refund Policy under “delivered but not received.”

25.20 What if a product caused an allergic reaction?

Stop use immediately, contact your healthcare provider or your local emergency line for severe reactions, then email support. Allergic-reaction handling is described in our Refund Policy. Refund eligibility under the 30-day guarantee is unaffected.

25.21 What if my order is a gift and I do not have the order number?

Email support with the recipient name and a rough order date; we will locate the order. Gift refund routing is described in Section 9.3 above and in detail in our Refund Policy.

25.22 Why do you ask me to email support before filing a chargeback?

Because email support resolves the issue faster — first reply in under one business day, refund issued the same day in most cases — while a chargeback takes 30 to 90 days, can be reversed by the card network if it disagrees, and flags the merchant. This is described in detail in our Refund Policy. We are not trying to discourage chargebacks where they are appropriate; we just want you to know the email path is faster for you.

25.23 What if I disagree with how support handled my case?

Use the “ESCALATE:” subject prefix described in Section 19.2, and the case routes to a senior agent and, if needed, to founder review. We commit to a substantive escalation reply within seven business days. If you remain unsatisfied, the dispute-resolution path in Section 19.3 — formal pre-dispute notice, then small claims or other forum — is open to you.

25.24 Is there a deadline for using the 30-day guarantee?

Yes — 30 days from delivery of the order, as described in our Refund Policy. Region-specific statutory rights in Section 18 may extend that for specific cases (e.g., the EU 14-day cooling-off period, which runs in parallel and may extend the practical window for unopened products).

25.25 Are these Terms compliant with the GDPR?

The data-protection commitments are in our Privacy Policy, which is the GDPR/UK GDPR/CCPA-CPRA-compliant document. These Terms reference the Privacy Policy and incorporate it by reference (Section 14). Your GDPR rights — access, rectification, erasure, portability, objection, restriction — are exercised through the Privacy Policy’s rights-request flow.

25.26 Where do I send questions that are not on this list?

Email support@truehealthprotocol.health — we answer everything that comes in, in the order it comes in. There is no question we have not been asked at least once, so do not feel awkward asking.

A note from our team

If you have read this far, thank you. We know that legal pages are not what you came to the Site for. We tried to write something you can actually use — and to put the rights and the limits in plain enough language that, if something goes wrong, you can tell quickly what you can do about it. The 30-day guarantee, the refund-to-original-payment-method commitment, the no-return-required process, the one-business-day support SLA, and the consumer-rights savings clause in Section 18 are not marketing copy; they are how we run the business. If something we wrote here is unclear, write to us — we will try to fix it in the next version.

Contact & cross-links

Email: support@truehealthprotocol.health · Refund Policy: /pages/refund-policy · Shipping Policy: /pages/shipping-policy · 30-Day Guarantee: /pages/guarantee · Privacy Policy: /policies/privacy-policy · Your Privacy Choices (CPRA opt-out): /pages/data-sharing-opt-out · About: /pages/about · Our Science: /pages/our-science · Quality & Sourcing: /pages/quality · Ingredient Sourcing: /pages/ingredient-sourcing · Getting Started: /pages/getting-started · Protocols: /pages/protocols · FAQ: /pages/faq · Contact & Business Information: /pages/contact-business-information · How It Works: /pages/how-it-works