Refund Policy

Last updated: May 8, 2026

If a True Health Protocol product isn't right for you, we don't want you paying for it. This page is the formal version of our 30-Day Satisfaction Guarantee — covering eligibility, the claim process, refund timing by payment method, what's covered and what isn't, region-specific consumer rights, and the answers to the questions we actually get from customers. It is the policy our checkout, our packaging insert, and our support inbox all point to.

The 60-second version

• What you get: A full refund of your original purchase price (every cent of the product, plus any original outbound shipping you paid).
• What you do: Email support@truehealthprotocol.health with your order number within 30 days of delivery.
• What you don't do: You do not return the bottle. You do not pay return shipping. You do not fill out a form. You do not justify the request.
• How fast: Refund is issued to your original payment method within 2 business days of approval. Funds settle in your account in another 5–10 business days depending on the network.
• The clock: The 30-day window starts on the delivery date the carrier records, not the order date.
• Damaged, lost, or wrong item: Handled separately and at our cost — see the relevant section below or the Shipping Policy.
• Repeat customers: The guarantee is for first-time purchases of each product. We do not honor multiple refund claims on the same SKU. Detail in the eligibility section below.

Why this policy is unconditional

Most longevity supplements have a 4–12 week response window. The mechanisms we anchor to — NAD⁺ precursor uptake, sirtuin activation, mitophagy clearance, senolytic flush, glycine-NAC glutathione resynthesis, methylation cofactor support — are biochemistry, not stimulants. They produce changes in lab markers and felt outcomes over weeks, not hours. That timeline is also why we ship 30-day bottles instead of 7-day samples.

We accept that this creates an asymmetry: you commit four to twelve weeks of attention, food-logging discipline, and protocol consistency before the answer is even in. So we move all of the financial risk to our side of the table. If the product doesn't work out for you — for any reason, including reasons you don't want to share with us — you get every dollar back. We'd rather lose the sale than have you feel locked in.

This also reflects who we are as a business. We are a small operation built around a focused longevity-and-rejuvenation catalog, not a marketplace pushing thousands of SKUs. A returning customer who got a refund and tells a friend "they really do honor it" is worth more to us than the margin on a single bottle.

How to request a refund — step by step

Step 1 — Send one email

Email support@truehealthprotocol.health within 30 days of your delivery date. Use this template (or write your own — both work):

Subject: Refund request — order #[your order number]
Hi — I'd like a refund on order #[number] for [product name]. Thanks.
— [Your name]

Include:

• Your order number (begins with # and appears on your shipping-confirmation email and your order-status page)
• The name of the product you're requesting a refund on
• Optional: one line on what didn't work — we read every reply and we use the feedback to improve the catalog. This is never required and never used to delay or deny the refund.

Step 2 — We confirm

You'll get a confirmation reply within 1 business day. The reply confirms the refund amount, the original payment method we'll refund to, and the expected timing. There is no approval gate, no manager review, no second email of follow-up questions.

Step 3 — Refund is issued

The refund is initiated through Shopify Payments to your original payment method within 2 business days of our confirmation. We send an automated refund-issued email when the refund leaves our payment processor.

Step 4 — Funds settle

Settlement timing depends entirely on your bank or card network — we have no control over it. The next section breaks down the typical windows by payment method.

You do not need to return the product. Supplements ship sealed and we cannot resell an opened bottle. Return shipping would also cost you money. Keep, donate, or responsibly discard whatever's left.

Refund timing by payment method

From the moment we issue the refund (within 2 business days of your email), here is how long it typically takes for the funds to appear in your account, broken down by payment method:

International refunds may take an extra 2–3 business days on top of the windows above due to currency-conversion settlement and intermediary banks. We refund in the currency that you paid in (USD); your bank or card network will convert at whatever rate is in effect at the time the refund settles, which may be slightly different from the rate at the time of purchase. The difference is typically within ±2% but can occasionally be more in volatile FX environments.

"It's been more than 10 business days and the refund hasn't shown up"

This is uncommon, but here's the troubleshooting order:

1. Check that you're looking at the same payment method you used for the order. The refund only goes back the way it came in.
2. Check whether your card was renewed, replaced, or closed since the original purchase. Card networks usually route the refund onto the new card automatically, but in rare cases the refund returns to the merchant. If your card is closed or in dispute, contact us at support@truehealthprotocol.health and we will reissue manually via PayPal or bank transfer.
3. Check the original transaction date on your statement, not the refund-issued email. Banks index refunds by the original transaction, not by the refund event itself, so the refund line will appear near the original purchase line — not at today's date.
4. Email us. We will pull the Shopify Payments transaction record and confirm the refund left our processor (it always has, by then) — that's almost always enough to push the bank to clear the credit.

Eligibility

Who's covered

The 30-day guarantee applies to all first-time purchases of any product in our catalog — single bottles, bundles, multi-bottle quantities, sale items, items purchased with a discount code, items purchased through a wholesale or affiliate referral. The price you paid is the price we refund.

The first-time-purchase rule, in plain English

If you've never bought a particular product from us before, that purchase is covered. If you've previously bought the same SKU and already received a refund on it, a second purchase of the same SKU is not covered under the satisfaction guarantee. The damaged-or-defective protections still apply, and our standard customer support still applies — but the no-questions-asked refund is for first-impression risk, not an ongoing return-and-rebuy cycle.

This is the only meaningful eligibility exception in the policy. We've made it explicit because we'd rather customers know the rule than feel surprised by it.

The 30-day clock

The 30-day window starts on the delivery date recorded by the carrier (USPS / UPS / FedEx / DHL / Asendia), not the date the order was placed and not the date the order was shipped. If the carrier did not record a delivery date for any reason — for example, the package was hand-delivered without a scan — we measure from the most recent in-transit scan or from a reasonable estimate based on standard transit times. We always interpret the 30-day window in the customer's favor when there is ambiguity.

Bundles and multi-bottle orders

Bundles (e.g. Longevity Stack Bundle, Beauty & Longevity Stack, NAD+ Family Bundle, Anti-Aging Resilience Stack, Skin & Joint Stack, Stress Resilience Stack, Heart Stack) are refunded as a unit at the bundle price you paid. We do not pro-rate bundles by individual bottle — the bundle was sold as a discount-bearing combination, and the refund honors that pricing. If you bought multiple bottles of the same product (e.g. three bottles of NMN 1000mg for a multi-month supply), the satisfaction guarantee covers the full multi-bottle order on a first-time-purchase basis.

Damaged, defective, or wrong item

If your order arrives damaged, defective, or contains the wrong item, the 30-day satisfaction window does not apply — we make it right free of charge, period.

Damaged in transit

Bottles broken or visibly damaged on arrival, foil seals torn or compromised, capsules visibly degraded or melted from heat, sachets ruptured or leaking, outer packaging crushed in a way that affected the product. What to do: Email a photo of the damaged item and the outer packaging within 7 days of delivery. We will ship a free replacement at our expense or issue a full refund — your choice. You do not return the damaged item.

Wrong item received

If you received a different product than the one you ordered, email us a photo of what you received within 7 days of delivery. We'll ship the correct item at our expense. The wrong item is yours to keep, donate, or use — we don't ask for it back, and we never deduct anything from your refund or replacement.

Defective product

"Defective" means the product itself failed a quality standard — capsules that are empty, capsules with visible mold or unusual color, sachets with crystallization, off odors that are not characteristic of the ingredients (some compounds, like NAC and some mushroom extracts, have inherently strong odors that are not defects). Email us a description and a photo within 30 days of delivery and we'll either replace the bottle or refund — your choice. If you have a Certificate of Analysis question for any specific batch, we will also send the COA for the lot number printed on the bottle.

Lost in transit

Lost-in-transit packages are covered separately under the Shipping Policy. Summary: if tracking shows no movement for 7+ business days (US) or 14+ business days (international), we send a free replacement or issue a full refund — your choice. If tracking shows "delivered" but you never received the package, follow the 5-step stolen-package troubleshooting protocol on the Shipping Policy page; in most cases we will reship at our cost once we've confirmed the package is not in a neighboring mailbox or with a building manager.

What's not covered

The satisfaction guarantee is broad on purpose, but a few specific situations are not covered. We make these explicit so there are no surprises.

• Refused customs / refused delivery: If a package is returned to us because customs duties were declined at the destination, or because the recipient refused delivery, we refund the order minus the original outbound shipping. International outbound shipping costs us real money and we cannot recover it from the carrier when a package is RTS'd. See the Shipping Policy for full detail on customs and duties.
• Undeliverable address (after the carrier's correction window has lapsed): If a package is returned to us as undeliverable because the address provided was incorrect, expired, or otherwise unable to receive mail, we issue a refund minus the original outbound shipping. We will always offer to reship to a corrected address before going to refund — so the refund-minus-shipping outcome only happens when reshipping is not workable.
• Repeat refund claims on the same product: The first-time-purchase rule above. If you previously refunded a particular SKU and order it again, the second purchase is treated as a regular sale.
• Chargeback abuse: If a customer initiates a chargeback through their card network rather than emailing us first, we engage the chargeback process and submit our records (proof of delivery, our refund policy, our 30-day window). Customers who chargeback their order while it is still inside the 30-day satisfaction window — without first emailing us for a refund — are typically resolved in our favor by the card network because the policy is unconditional and the email path is faster than a chargeback. We strongly prefer that any disputed order go through the email path; chargebacks tend to delay resolution by 30–90 days, not speed it up.
• Marketplace resale: Products purchased from third-party marketplaces (Amazon, eBay, Walmart Marketplace, Mercado Libre, etc.) are not covered by our refund policy and must be returned through the marketplace's own process. We sell exclusively through truehealthprotocol.health — if you bought our product from a marketplace, the marketplace's seller is responsible. Email us and we'll help you identify whether the seller is authorized.
• Gift cards: If we add gift cards to the catalog in the future, they are non-refundable.
• Allergic reactions or interactions with medication: Always consult your healthcare provider before starting any new supplement, especially if you take prescription medication, are pregnant, are nursing, or have a chronic condition. We are not a medical provider and we cannot accept liability for adverse reactions. The standard 30-day guarantee still covers your refund — stop taking the product, email us, and we'll refund you. The "not covered" framing here refers to medical liability, not to the refund itself.

Cancellations before shipment

Orders can be cancelled and fully refunded any time before they leave the warehouse. Email support@truehealthprotocol.health with your order number and a request to cancel. If the order is still in processing (typically the first 0–24 hours after order, sometimes longer for orders placed on Friday or before a holiday), we cancel and refund within 1 business day. Once the order has been picked, packed, and handed to the carrier — meaning you have a tracking number and a "shipment confirmation" email — the cancellation window has closed and the order falls under the standard 30-day satisfaction guarantee on delivery.

If you placed an order in error (wrong product, wrong quantity, wrong address) and the cancellation window has closed but the package has not yet been scanned by the carrier, email us anyway — we can sometimes contact the carrier to redirect or recall the package. This is on a best-effort basis and not guaranteed.

Order modifications

If you need to modify an order (change a product, add a bottle, change quantity, change the shipping address, change the shipping method) after placing it, email us as soon as possible. The modification window mirrors the cancellation window above — typically the first 0–24 hours after order. We can also handle most address corrections after shipment by contacting the carrier, on a best-effort basis.

Subscriptions

True Health Protocol does not currently offer subscriptions or auto-shipments. Every order is a one-time purchase placed manually by the customer. There is no recurring billing on file, and there is no auto-renewal to cancel. If you receive a charge from us that you do not recognize, email support@truehealthprotocol.health immediately — it may be a fraud event we should investigate.

If we add subscriptions in the future, this section will be replaced with the subscription cancellation and refund terms (cancel-anytime, refund of the most recent shipment if unopened or under the 30-day window, etc.). We will email all existing customers in advance of any change.

Region-specific consumer rights

Our 30-day satisfaction guarantee is offered in addition to any statutory consumer-protection rights you have under the law of your country or state. Where statutory rights are stronger than ours, the statutory rights apply.

United States

Our 30-day satisfaction guarantee meets or exceeds federal consumer-protection standards. The Federal Trade Commission's general guidance on supplement returns is well below our 30-day window. You retain all rights granted by U.S. federal law (Magnuson-Moss Warranty Act for product defects), state law (where states such as California, New York, and others have additional consumer-protection statutes), and your card network's own dispute and chargeback rules. None of those rights are waived by accepting our policy.

European Union and United Kingdom

If you are an EU or UK consumer, you have a statutory 14-day right to withdraw from a distance-selling contract under the EU Consumer Rights Directive (Directive 2011/83/EU) and the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The withdrawal right runs for 14 days from the day after delivery and applies regardless of reason.

Note: sealed dietary supplements are excluded from the EU/UK statutory withdrawal right once the seal is broken (Article 16(e) of the Directive — "supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery"). This is an industry-wide carve-out for supplements, cosmetics, and similar products.

However, our voluntary 30-day satisfaction guarantee continues to apply in full — including to opened bottles. So in practice EU and UK customers have the strongest combined protection: 14-day statutory cancellation on unopened items and our additional 30-day no-questions-asked refund on opened items.

Israel

Customers in Israel additionally have statutory cancellation rights under the Israeli Consumer Protection Law (5741-1981, as amended). The default cancellation window is 14 days from receipt for distance sales. Extended rights apply to seniors (age 65 and over), people with disabilities, and new immigrants under specific definitions in the law — please see our Contact & Business Information page for the registered Israeli business address and the specific procedure for invoking these rights. Our 30-day satisfaction guarantee applies in addition to these statutory rights.

Canada

Canadian consumer-protection law is set at the provincial level. Most provinces (Ontario CPA 2002, British Columbia BPCPA, Quebec CCQ Articles 1701 et seq., Alberta CPA, etc.) include a 7- to 14-day cancellation window for direct sales and a longer window for misrepresented products. Our 30-day satisfaction guarantee meets or exceeds the cancellation windows in every Canadian province.

Australia and New Zealand

Customers in Australia have rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), including remedies for major and minor failures of consumer guarantees. Customers in New Zealand have rights under the Consumer Guarantees Act 1993. None of these statutory rights are limited by our 30-day satisfaction guarantee, which is offered in addition.

All other regions

Customers in regions not listed above have the protection of our voluntary 30-day satisfaction guarantee plus any statutory rights under their local law. Where local law provides stronger or longer protections, the local law applies.

How our refund policy compares

For context, here's how our refund window stacks up against typical industry norms:

The combination of "30 days," "no return required," and "no justification required" is the part of our policy we get the most positive feedback on, and the part that costs us the most in unrecoverable inventory. We think it's the right tradeoff for a science-anchored longevity catalog where the response curve runs in weeks. We do not currently plan to change it.

The science of patience — why finishing the bottle is suggested, not required

You can email us for a refund on day 1 of your bottle. We honor it. But we want to be honest about timing in case it changes your decision: the response windows for our most-purchased categories run weeks, not days.

• NAD⁺ precursors (NMN, NR): Blood NAD⁺ rises measurably within days, but felt outcomes (energy, sleep quality, exercise recovery) typically appear at week 2–4 in the published trials (Yoshino 2021 Science; Igarashi 2022 npj Aging; Conze 2019 Sci Rep; Martens 2018 Nat Commun). Customers who quit at week 1 often report no effect — that's the trial timeline, not the product.
• Sirtuin activators (Resveratrol, Pterostilbene): Cardiometabolic and inflammatory markers shift measurably at weeks 4–8 in the trial bench (Tomé-Carneiro 2012/2013; Movahed 2013; Pollack 2017). Cognitive blood-flow signals appear earlier (Kennedy 2010; Witte 2014).
• Senolytic flush (Quercetin, Fisetin): Senescent-cell clearance is intermittent by design (the Hickson 2019 D+Q dose protocol uses 3 days on / 4 weeks off, not daily). A single 3-day pulse may not produce a felt effect; the cumulative protocol over months is where signal builds.
• Mitochondrial cofactors (CoQ10, PQQ, Urolithin A): Andreux 2019 Nat Metab shows mitochondrial gene expression changes within 4 weeks of Urolithin A dosing; muscle endurance signals at 4 months (Singh 2022 Cell Rep Med). CoQ10 cardiac signal at week 6–12 (Mortensen 2014 Q-SYMBIO).
• Spermidine and autophagy: Cardiac and cognitive signals at 3 months in Madeo's bench (Madeo 2018 Nat Med; Schwarz 2020).
• Methylation cofactors (TMG, Glycine, B-complex): Homocysteine drops within 2–4 weeks; downstream effects on glutathione and methylation status accumulate over 8–12 weeks (Olthof 2003; Sekhar GlyNAC trials 2021–2022).

None of this changes the refund policy. We refund regardless. We just want you to know what the trial bench actually says, in case it shifts your timeline.

Gift orders

If you bought a True Health Protocol product as a gift for someone else, the refund goes back to your original payment method (the buyer's), not to the gift recipient. The recipient does not see a refund-issued notification on their end. The 30-day clock starts from the delivery date to the recipient's address.

If you would prefer the refund to go to the recipient as a store credit (so they can choose a different product), email us — we can issue a one-time store credit equal to the original purchase price instead of refunding to the original card. Store credit does not expire.

Corporate, FSA, and HSA orders

True Health Protocol products are not currently FDA-approved as drugs and therefore are typically not eligible for FSA (Flexible Spending Account) or HSA (Health Savings Account) reimbursement under U.S. tax law unless prescribed by a physician under a Letter of Medical Necessity. We do not provide LMNs and we do not bill FSA/HSA cards directly.

If a customer self-pays with a personal card and later seeks reimbursement through their employer's FSA/HSA program with an LMN, the refund still goes to the card the order was placed on. Customers should not place orders directly with an FSA debit card unless they have already obtained an LMN from their physician — placing an order from an FSA debit card without an LMN can create a tax-event problem the customer must resolve with their plan administrator. We recommend personal cards.

Chargebacks and disputes

If you have a problem with your order — whether or not it falls under the 30-day satisfaction guarantee — please email us first. We resolve every issue we know about within 1 business day. Chargebacks initiated through your card network without a prior email rarely speed up resolution and can create the following issues:

• The chargeback process typically takes 30–90 days to resolve through the card network — much longer than our 1-business-day refund window.
• Multiple chargebacks against the same merchant can trigger card-network "merchant flags" that increase processing fees for all customers — a small cost we'd rather not pass on.
• If we have proof of delivery and our refund policy is documented (which it is — every order ships with a card pointing to this page, and our checkout displays the policy), the chargeback typically resolves in our favor at the card network. The customer ends up no better off than if they had emailed us.

If you have already filed a chargeback, please email us as well — we will work with you and your card network to resolve quickly. Withdrawing a chargeback in favor of a direct refund is almost always the fastest path.

Privacy in refund handling

Your refund request is processed by the same support team that handles all customer-service inquiries. The data we look at is your order record (order number, items, payment method, shipping address, original transaction ID) — we do not access health information, dietary information, or any data you have not voluntarily provided in your email. Refund records are retained for accounting and tax purposes per the periods described in our Privacy Policy.

Frequently asked refund questions

How long does a refund actually take, end-to-end?

From the moment you send the email: 1 business day to confirm + 2 business days to issue + 5–10 business days for funds to settle in your account = typically 8–13 business days total. PayPal is at the fast end (often 4–6 business days total). International cards are at the slow end (sometimes 12–15 business days).

Do I need to send the bottle back?

No. Keep, donate, or discard the remaining product. Sealed unopened bottles cannot be resold (we do not know the storage conditions outside our supply chain) and the cost of return shipping would offset the goodwill of the refund.

Can I get a refund if I lost my order number?

Yes. Email us with the email address you used at checkout and the approximate order date — we'll find the order in our system. The order number speeds things up but is not required.

Can I get a refund if I used a discount code or sale price?

Yes. The refund equals the price you actually paid (after the discount or sale), not the full retail price. Discount codes and sale prices have no impact on guarantee eligibility.

What if I bought a bundle and only one of the products didn't agree with me?

Bundles are refunded as a unit at the bundle price you paid. We do not pro-rate. If you'd like to refund the full bundle, we'll do that. If you'd prefer to keep using the products that worked for you and get a partial refund, email us and we'll discuss — we sometimes issue a goodwill partial refund equal to a fair share of the bundle, but it's case-by-case and not a guaranteed outcome.

Can I refund a multi-bottle order if I've only used one bottle?

Yes. The 30-day window applies to the order, not to the individual bottle. As long as you're inside the 30-day window from delivery, the multi-bottle order is fully refundable.

Can I refund a product I bought and gave as a gift?

Yes — the refund goes to your original payment method, not the gift recipient. See the "Gift orders" section above for store-credit alternatives.

I had a card replaced after the order — where does the refund go?

The card network typically routes the refund to your replacement card automatically. In rare cases the refund returns to our payment processor — if that happens, email us and we'll reissue manually via PayPal or bank transfer.

Can I refund an item I received as a gift?

Yes, but the refund goes to the buyer's original payment method, not to you. Have the buyer email us. Alternatively, we can offer the recipient a one-time store credit equal to the purchase price (no expiration) if they'd prefer a different product.

What if I'm allergic to one of the ingredients?

Stop the product immediately. Consult your healthcare provider if symptoms warrant it. Email us within 30 days of delivery and we'll refund. Allergic reactions are not common — every product page lists the full ingredient panel and an allergens-not-included statement — but if it happens to you we want to know about it both for your refund and so we can review whether the labeling needs to be improved.

What if a product interacted with my prescription medication?

Stop the product immediately and consult your prescriber. Email us within 30 days of delivery and we'll refund. Drug-supplement interactions are listed in the safety section of every product page; if there's an interaction we should be flagging more clearly, please mention it in your email so we can update the page.

Can I refund a sale-priced item?

Yes. The refund equals the price you paid. Sales and discounts do not affect refund eligibility.

What if I change my mind right after ordering?

Email support@truehealthprotocol.health as soon as possible. If the order has not yet shipped, we cancel and refund within 1 business day. If the order has already shipped, you'll go through the standard 30-day guarantee on delivery — equally simple.

What if the carrier marked my package as "delivered" but I never received it?

Follow the 5-step stolen-package troubleshooting protocol on the Shipping Policy page (check around the property, ask neighbors, check with the building manager, contact the carrier for proof of delivery, file a police report if appropriate). In most cases we will reship at our cost once the package is genuinely missing — this is treated as a shipping incident, not a refund-policy claim.

What if the package was signed for by someone other than me?

U.S. and most international carriers default to "leave at door" for packages under $300. If your delivery was signed for by a roommate, family member, or building doorman, that counts as delivered. If it was signed for by an unknown person, follow the stolen-package protocol on the Shipping Policy page.

I'm in the EU/UK. Which window applies — your 30 days or my 14-day statutory withdrawal right?

Both. They run in parallel. The 14-day statutory withdrawal applies to unopened sealed goods (it expires when the seal is broken — Article 16(e) of the EU Consumer Rights Directive). Our 30-day satisfaction guarantee applies regardless of whether the seal is broken. So in practice EU and UK customers can use whichever window is more favorable for their situation — typically our 30-day guarantee, since opened bottles are inside our policy but outside the EU statutory withdrawal.

Can I get a refund without giving any reason at all?

Yes. We ask for the optional one-line note as feedback because we read every reply and use the patterns to improve the catalog. It is never required, never used to delay or deny the refund, and never shared outside our internal review. If you'd prefer to write nothing, write nothing.

What if I bought from a third-party marketplace and not from your website?

Marketplace purchases (Amazon, eBay, Walmart Marketplace, regional marketplaces) must be returned through that marketplace's own return process. Our policy applies only to orders placed directly on truehealthprotocol.health. We sell exclusively on our own site — if you bought our product on a marketplace, the marketplace seller is responsible. Email us and we'll help you identify whether the seller is authorized.

What if my order was paid with a Klarna / Affirm / Afterpay BNPL plan?

BNPL refunds work like card refunds, with two extra steps: (1) any remaining unpaid installments are cancelled when we issue the refund, and (2) any installments you have already paid are returned to your BNPL account, which then refunds your linked card or bank. Total settlement runs 5–10 business days from the BNPL provider after we issue the refund.

Can I get a partial refund without a full return?

Generally no — our refund policy is full or nothing. Exceptions: (1) bundles where you'd like to keep some of the products and get partial credit on the rest (case-by-case), and (2) goodwill credits where we've made an error and a partial refund is the cleanest fix. Email us if you think your situation fits one of these patterns.

Can I store-credit instead of refunding?

Yes. If you'd prefer a store credit equal to the refund amount (no expiration, applicable to any product or bundle), email us and request that instead of a refund. Store credit does not expire and can be applied to any future order.

Will my refund show up under "True Health Protocol" or under "Shopify"?

The line item on your statement will typically read TRUEHEALTHPRO*ORDER or similar, depending on your bank's display rules. The refund will appear next to the original purchase line, not at today's date — banks index refunds against the original transaction.

What if I have a question that isn't on this list?

Email support@truehealthprotocol.health. We reply within 1 business day, every business day. There is no question too small.

A note from our team

We built this policy because we know what it feels like to spend a hundred dollars on a longevity supplement, take it for two weeks, and wonder whether it's working — and then realize there's no way to get the money back without a fight. We didn't want our customers to feel that way. So our policy is the simplest one we could write that's also honest about the edge cases.

If anything in this policy is unclear, or if you have an edge case we haven't documented, email support@truehealthprotocol.health and we'll figure it out together. The policy is the floor, not the ceiling — we'd rather err in the customer's favor than enforce a technicality.

Policy updates and version history

We revise this policy occasionally to clarify language, document new edge cases that have come up, or reflect new payment methods or regions. We don't make our policy less generous — only clearer or more explicit.

• v2.0 — May 8, 2026 — Substantial expansion: added 60-second TL;DR, payment-method-by-method refund timing table, full eligibility detail, separate damaged/wrong/defective/lost protocols, expanded region-specific consumer rights (US, EU, UK, Israel, Canada, AU, NZ), industry comparison table, science-of-patience timeline section, gift / corporate / FSA-HSA / chargeback / privacy / BNPL coverage, expanded 22-question FAQ. No substantive policy change — every commitment from v1.0 (30-day window, no return required, no questions asked, refund to original payment method, regional statutory rights) is preserved or strengthened.
• v1.0 — May 6, 2026 — Initial version of the formal refund-policy page. Established the 30-day window, the no-return-required principle, the email-based claim process, basic regional consumer-rights references for US / EU / UK / Israel.

Questions and contact

Email support@truehealthprotocol.health. We reply within 1 business day, every business day. Average reply time is under 4 business hours during US Eastern business hours (9am–5pm ET, Monday through Friday).

You can also reach us through the form on our Contact page. For business and registered-entity information, see Contact & Business Information. For shipping and delivery questions, see the Shipping Policy. For the customer-friendly summary of our 30-day promise, see the 30-Day Guarantee page.